I am trying to update the OSNtv box system software and getting this error "Update Failed". What should I do now?

 Updated 

If you are getting this error with the following error codes: ERROR 7, 10, 11, 12, 32, or 51 while downloading the system update, please make sure your OSNtv box is connected to internet.

If the issue still persists, please contact your local customer service center and they will be glad to assist you.