I have purchased content(s) but its not downloading on my OSN box. What should I do?


If your purchased content isn't appearing on your box, you'll need to check your internet connection. To perform internet speed test, please follow the following steps:

  1. Go to 'Menu' on your remote control.

  2. Choose 'Settings'.

  3. Choose 'System setup'.

  4. Insert Pin code.

  5. Select 'Installation setup', then 'IP setup'.

  6. Make sure your DHCP is = Yes, then press the Green button for testing connection. 

Also, please ensure that there is sufficient hard disk space.