I’ve forgotten my OSN ID. What should I do?


No problem, we can all be forgetful sometimes! Just follow the steps below to retrieve it:

1. Click on 'Forgot Your Login Credentials.

2. Enter your OSN smartcard number. You can find your smart card number by following the below steps:

a. In your OSNtv box, navigate to the SETTINGS in the submenu of the launcher screen.

b. Navigate to the ACCOUNTS tab and here you can find your smart card number.

3. Enter your registered e-mail address.

4. Click the SEND button.

Then you will receive an e-mail with your OSN ID (username) and your password will remain unchanged.