No problem, we can all be forgetful sometimes! Just follow the steps below to retrieve it:

1. Click on 'Forgot Your Login Credentials.

2. Enter your OSN smartcard number. You can find your smart card number by following the below steps:

a. In your OSNtv box, navigate to the SETTINGS in the submenu of the launcher screen.

b. Navigate to the ACCOUNTS tab and here you can find your smart card number.

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3. Enter your registered e-mail address.

4. Click the SEND button.

Then you will receive an e-mail with your OSN ID (username) and your password will remain unchanged.