A ‘Code 8’ error keeps appearing on my screen. What does this mean?


If a "code 8" error message keeps persisting on your screen, then it means that the service is blocked/Free-To-Air viewing is blocked. Try the following steps to fix the issue:

  • Unplug your OSN set-top box's power cord, wait 30 seconds, and then plug it back in.

  • Go to one of your OSN channels and send an activation signal to your OSN smartcard.
    To send an activation signal to your OSN smartcard, you can send a signal through the Troubleshooting tab under Support on MyOSN app
    or got to the MyOSN website.
    - Sign into your account.
    - Select Support.
    - Click on troubleshooting.
    - Select Smartcard Number.
    - Select Send Signal.
    Wait a few minutes without changing the channel, and then try tuning to a Free-To-Air channel.

If this doesn’t work, please contact your local customer care center.