If a "code 8" error message keeps persisting on your screen, then it means that the service is blocked/Free-To-Air viewing is blocked. Try the following steps to fix the issue:

• Unplug your OSN set-top box's power cord, wait 30 seconds, and then plug it back in.

• Go to one of your OSN channels and send an activation signal to your OSN smartcard.
  To send an activation signal to your OSN smartcard, you can send a signal through the Troubleshooting tab under Support on MyOSN app
  or got to the MyOSN website.
  - Sign into your account.
  - Select Support.
  - Click on troubleshooting.
  - Select Smartcard Number.
  - Select Send Signal.
  Wait a few minutes without changing the channel, and then try tuning to a Free-To-Air channel.

If this doesn’t work, please contact your local customer care center.