A ‘Ref Code: 8’ error keeps appearing on my screen. What does this mean?


If you keep seeing the "Ref Code: 8" error message on your screen, it means that the service or Free-To-Air viewing is disabled.

Please contact your local customer service center and they will walk you through the necessary procedure.

If a "code 8" error message keeps persisting on your screen, then it means that the service is blocked/Free-To-Air viewing is blocked. Try the following steps to fix the issue:

Unplug your OSN set-top box's power cord, wait 30 seconds, and then plug it back in.

Go to one of your OSN channels and send an activation signal to your OSN smartcard.

To send an activation signal to your OSN smartcard, you can send a signal through the Troubleshooting tab under Support on MyOSN app

or go to the MyOSN website.

- Sign into your account.

- Select Support.

- Click on troubleshooting.

- Select Smartcard Number.

- Select Send Signal.

Wait a few minutes without changing the channel, and then try tuning to a Free-To-Air channel.

If this doesn’t work, please contact your local customer care center.