How do I send refresh signals to my OSN smartcard?

 Updated 

You'll need to go to one of your OSN channels and send an activation signal to your OSN smartcard.

To send an activation signal to your OSN smartcard, download the MyOSN app or visit the MyOSN website and follow these instructions:

  1.  Sign in to your account or click Register to sign up for the service.
  2.  Select Support.
  3.  Select the correct error code appearing on the screen.
  4.  Select Smartcard Number.
  5.  Select Send Signal.
  6.  Wait 20 minutes without changing the channel.

If this doesn't work, please contact your local customer care center.