I am getting a "Ref Code: 4" error message. What does it mean and how to resolve the issue?

Updated 

This error has two subcategories:

4a or 4c - This channel is not available with your OSN Live TV subscription.

Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.

4d - Your OSN box is unable to receive the signal and you need to refresh the signal.

You can send a signal via the MyOSN web portal's SUPPORT tab by following the steps below. While sending the signal, please ensure that your box is tuned to an OSN channel.

1. Sign in to your account or click Register to sign up for the service.

2. Go to the SUPPORT tab.

3. Select the correct error code appearing on the screen from the dropdown menu.

4. Select the Smartcard Number from the dropdown menu.

5. Click the "Send Signal" button.

Wait for 5 minutes without changing the channel.

If this doesn't work, please contact your local customer care center and they will be happy to assist:

Bahrain +973 17 317 317

Egypt +23827 6666

Kuwait +965 1 807 007

Jordan +962 6 5511615

Oman +968 22 085 333

Qatar +974 444 77 1 77

Saudi Arabia 011-4796000

UAE & other countries +971 4 367 7888

4a-This channel is not available with your subscription.

Please ensure that you are tuned to a channel that is part of your subscription.

4c-Your OSN service has been disconnected.

Please ensure that your subscription is active.

4d-Your OSN box is unable to receive the signal.

You can send a signal via the MyOSN web portal's SUPPORT tab by following the steps below. While sending the signal, please ensure that your box is tuned to an OSN channel.

1. Sign in to your account or click Register to sign up for the service.

2. Go to the SUPPORT tab.

3. Select the correct error code appearing on the screen from the dropdown menu.

4. Select the Smartcard Number from the dropdown menu.

5. Click the "Send Signal" button.

Wait for 5 minutes without changing the channel.

If the problem continues, kindly contact your local customer care center and they'll walk you through the necessary procedure:

Bahrain +973 17 317 317

Egypt +23827 6666

Kuwait +965 1 807 007

Jordan +962 6 5511615

Oman +968 22 085 333

Qatar +974 444 77 1 77

Saudi Arabia 011-4796000

UAE & other countries +971 4 367 7888