I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?

 Updated 

If a black or blue screen persists on your TV, then attempt the following:

  1. Unplug your set top box’s power cord.
  2. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug).
  3. Plug the power cord back in.
  4. Change the TV source/input by pressing the source/input button on your TV remote control (TV/AV button for certain televisions).
  5. In the case of a non-direct connection between your OSN box and your screen – such as through a home theatre, DVD, etc. – make sure that the intermediate device is on and tuned to a correct source/input (please refer to your device manual).
  6. Try connecting your OSN box directly to your television.

If this doesn’t work, please contact your local customer care center for help.