I have a technical issue and my box needs to be swapped. Will I lose my purchased content?

Updated 

All your rented and bought assets will be available under your account. Please connect with the Call Centre for further assistance:

Bahrain +973 17 317 317

Egypt +23827 6666

Kuwait +965 1 807 007

Jordan +962 6 5511615

Oman +968 22 085 333

Qatar +974 444 77 1 77

Saudi Arabia 011-4796000

UAE & other countries +971 4 367 7888