Will anything happen to the movies that I've saved on my playlist?Don't worry, as long as you keep the same OSN box, your playlist will remain intact. However, if you choose to upgrade to a new box, your playlist will no longer be there and you will have to re-download the movies you wish to save.
I am trying to update the OSNtv box system software and getting this error "Update Failed". What should I do now?If you are getting this error with the following error codes: ERROR 7, 10, 11, 12, 32, or 51 while downloading the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service center and they will be glad to assist yo
How to check and get the OSNtv software update?It is recommended to always keep the software system updated. Please follow the steps below to update: 1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS .3. Select "Android Settings" and press OK.4. Go to "Apps&
How do I connect my OSNtv box to the internet?To connect the OSNtv box to the internet, please follow these steps:1. Press the Home button on your remote control.2. Navigate to the sub-menu at the top-right corner and click the SETTINGS . 3. Select "Network" and press OK.4. From here you can connect to the Wi-Fi network.
How can I refresh the signal for a channel?You can send a signal via the MyOSN web portal's SUPPORT tab by following the steps below. While sending the signal, please ensure that your box is tuned to an OSN channel.1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT tab.3. Select the correct erro
I have forgotten my parental control pin, how can I reset it?Don’t worry. Just follow the below simple steps to reset your pin:1. Visit the MyOSN web portal through https://myosn.osn.com.2. Login with your OSN ID and password.3. Click on "Support" tab.4. Once you scroll down, you will see two dropdown menus. Select "Reset my decoder pin" f
How many channels can I save on each favorite list?OSN Plus HD BoxOSN tv BoxOSN HD BoxYou can create up to 4 favorite lists and in each list you can store up to 50 channels.You can save as many channels as you want on your favorite channels list. You can create up to 4 favorite lists and in each list you can store up to 50 channels.
I am checking the system updates and getting this error "Unable to check updates". What should I do now?If you are getting this error with the following error codes: OT-100, OT-102, OT-103, OT-104, OT-105, OT-106, OT-107, OT-108, OT-109 while checking the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service cen
How can I check the hard disk space available on my OSN Plus HD Box?Your memory space on your box is there for lots of reason, including to record your entertainment, save bought movies, faster processing time, create favorite lists etc...basically to customize your viewing experience. To check free hard disk space, please follow the following steps: Press the Play
If I am a Platinum Plus/Dual Platinum subscriber and I already have 2 OSN Plus HD boxes. Do I need to buy the same content twice?We'd love nothing more than for the same content to appear on all your boxes, unfortunately you do need to purchase the content twice. A movie or series that you download will only be available on the box where you made your purchase, and not on your additional box.
I was doing Satellite Easy Scan and the "Satellite Scan could not be completed" error occurred. What should I do now?If "Easy Scan" failed, you can scan channels through custom scan as well. In order to do "Custom Scan", please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-right corner and click the SE
How can I scan the FTA (Free to Air) channels?To scan and add FTA satellite channels, please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS 3. Select "Satellite Scan" and press OK.4a. Click "Easy Scan&qu
How can I create a favourite list on my box?OSN Plus HD boxOSN HD boxOSN tv boxYour OSN box provides easier access to your go-to channels with the Favorite opton. In fact, you can create up to 4 'Favorite' lists based on your preference, which can store up to 50 channels, each.To start listing your Favorites, please follow the steps
What can I do with the OSN Plus HD box?The OSN Plus HD box is one of our most coveted viewing boxes! With it you can take control of your TV and use all the fantastic features. By using your remote, you can record, rewind and pause live TV, enjoy stunning HD viewing, create your favorites list. It also has an online library and video rec
How to use the remote control unit for OSNtv?The OSNtv remote control unit is paired through Bluetooth and can be used to perform multiple functions in OSNtv. The OSNtv RCU has the following buttons and functions:1. Power Button: It is pressed to switch on or off the OSNtv.2. Source Button: It is pressed to change and select the input source f
I was doing Satellite Custom Scan and "Satellite Scan could not be completed" error occurred. What should I do now?If "Custom Scan" failed, you can scan channels through automatic scan i.e. "Easy Scan" as well. In order to do "Easy Scan", please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-
How can I add/remove subtitles?OSN Plus HD boxOSN tv boxIt's super simple: grab your remote control and press (Lang/Subt) button to change the settings as desired.There are two ways to add or remove subtitles. Method 1: To add or remove the subtitles on a program level while watching LIVE TV, please follow the steps below:1.
How can I set up my preferred language in my OSN box?OSN HD BoxOSN Plus HD BoxOSN tv BoxTo setup the Language on your box, please follow the following steps:Go to Menu. Choose Settings. Go to User Preferences. Enter Pin code (0000).Choose Language setup. Change the menu language, audio language and subtitle language as desired.You can choose to watch
What’s the difference between the various OSN boxes?More details click here OSN Plus HD Wi-Fi Box OSN Plus HD Box Show Box Zapper Box Instant accees to full digital library & catch-up TV on OSN on Demand ✓ ✓ Storage capacity:enough space to record 100's of hours of HD TV ✓ ✓ Control yo
How can I scan to add missing channels?To perform a free scan, follow the below steps: Go to Menu. Select Settings. Choose System setup. Enter Pin code (0000). Choose Free Scan. Choose Satellite Scan. To start automatic scanning, press the green button on your remote control. For manual scanning choose the satellite, then change 'Transp
How do I connect my OSN Plus HD box to the Internet with the Wi-Fi dongle?To connect your OSN Plus HD box with the dongle, follow these 2 simple steps: Connect the dongle to the back of your box The box will automatically restart to activate the changes – you can now enjoy 1000s of titles from our extensive content library. ------------------------------------------The
How can I set parental control on my channels?OSN Plus HD BoxOSN HD BoxOSN tvEnabling safe-viewing for your family is very simple on your OSN box. Simply, follow the steps below to activate Parental Control:1- Press 'Menu' on your OSN remote and select 'Settings'. 2- Select 'Parental Control', enter the PIN Code (d
How many channels can I block via parental control?OSN tv BoxOSN HD BoxOSN Plus HD BoxIf you're using parent control for your little ones, you can block any number of channels without a limit.If you're using parent control for your little ones, you can block up to 100 channels.If you're using parent control for your little ones, you c
Can I delete Free-To-Air channels before channel number 1000?Unfortunately, you cannot…only we can manage all the channels from 1-1000 in order to maintain a consistent On-Screen TV Guide for all our viewers. ------------------------------------------There's a newer, smarter software update for your STB– coming soon to all OSN HD Plus & Wi-Fi boxes. Yes,
Does my OSN Box have channel sorting? Can I sort alphabetically?Yes, it does. To sort your channels, go to "Menu" on your remote control, then select "Channel List", then select "organize" by pressing the yellow button then choose "Alphabetical."