How to Record
I have purchased content(s) but its not downloading on my OSN box. What should I do?If your purchased content isn't appearing on your box, you'll need to check your internet connection. To perform internet speed test, please follow the following steps: Go to 'Menu' on your remote control. Choose 'Settings'. Choose 'System setup'. Insert Pin code (default pin: 0000). Select 'Instal
If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.
How can I schedule future recordings on my TV?You'll love our record-it-now-watch-it-later feature! OSN TV guide provides you the option to schedule future recording session for movies or series. To schedule recording on an OSN channel, please follow these steps: Press the TV guide button on your remote. Use the arrow buttons and scroll to the
Why are my downloads very slow?When you buy or rent a title from OSN Store or On Demand it will download to My Playlist & Download Manager. If the download time is slow, check your internet connection and make sure you aren't downloading multiple titles at the same time.
Can I record two channels at the same time?Yes, of course! Tune in to the channel you wish to record and press R, to record another channel at the same time switch to that channel and press R. Please note, while recording both channels you will have to remain tuned in to one of the channels and cannot tune in to a third channel.
How can I schedule recordings for Free-To-Air channels?You can record on free to air through Time-based recording! Please follow the below steps: Press the Playlist button on your remote control unit. Press the Green button on your remote for Time-based recording option. Enter the channel number using the numeric buttons on your remote con
Can I record Free-To-Air channels?Yes, of course! As long as the channel is listed on our On-Screen TV Guide, then you can record it at no extra cost. You can also use Time Based Recording to record your content.
How do I record an entire series?To record an entire series you can click on TV guide, go to the channel airing the series you want to record, select the title, click R, select record series, to record the entire series. ------------------------------------------There's a newer, smarter software update for your STB– coming soon to
Where can I find my recorded items and my Playlist?To watch your recorded items or your Playlist: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded. Select the c
Where can I find my downloaded/purchased content on my OSN box?OSN Store offers a huge library of content and gives you the option to buy and keep it, in addition to the regular content available on OSN On Demand. To find your content on your box, follow these steps: Press the OK or the Menu button on your remote control. Go to My Purchase List to check purcha
How can I record from live TV?Your OSN box allows you to record LIVE TV channels, including your favorite FTA channels, to watch later. All you have to do is, tune in to the channel, and select the program you'd like to record, and hit 'R' on your remote. To stop the recording, hit 'R' again. Now, you can watch it whenever you l
How do l delete content on my Playlist?Follow these steps to delete your Playlist or recorded items: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded
How many movies or series can I download at a time?You can download a maximum of 10 pieces of content simultaneously.
How do I lock content on my Playlist?The ‘lock’ option is used to ensure that specific titles in your Playlist don’t get deleted by other users or auto-settings. Follow these steps to ‘lock’ your Playlist or recorded items: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button. select P