Installation and Relocation
I am unable to watch my TV since I've relocated. What should I do?Oops! We never want your entertainment to come to a halt, please contact your local customer care center and we'll schedule a home visit. Sometimes, all it takes is a few simple steps to get you up and running again.
How to install OSNtv for the first time?To install the OSNtv for the first time, please follow the steps below:1. First of all as soon as you plug in the box for the first time, you will see a few animations.2. The first step you need to do is pair the remote control unit (RCU) with the box.3. Next, select the language on the welcome scre
If I live in a building with a central dish system, can I still use an OSN box?Yes, of course! We've catered our services to fit your needs, no matter where you live. You can enjoy all the OSN box features, even if you live in a building with a central dish.
RCU pairing with my OSNtv was not successful, what should I do now?If the RCU pairing failed, please bring the RCU closer to OSNtv box and try again to pair the RCU with the box. Please press the "LiveTV" and "Back" buttons simultaneously till the LED on the RCU blinks four times and then press any button on the RCU to pair it with the box.
I’m moving. Can OSN help me relocate my unit/s to my new house?Yes, we can definitely assist you. All you need to do is unplug and take your set top box / HDMI cable and remote control to your new house. A technician will drop by and set up your connection. You can schedule this through the MyOSN app or give us a call. Please note, there will be a minimal charg