My Account / Billing
I live in a building that has OSN. Can I upgrade and get a second box installed?Of course you can! However, you will need to have two cables running from the building dish to your box, alternatively, you can install your own dish. To install a private dish, you will need to acquire permission from your building's management.
What is VAT and how does it work?Since the introduction of value added tax into a country, VAT registered companies add and charge VAT to the value of services and goods they sell. At the end of tax period, the VAT registered companies remit the amount to the tax authorities and take the difference between the VAT collected from th
How much VAT will I be paying?The following countries have their respective VAT charges:UAE: 5%Oman: 5%Bahrain: 10%KSA: 15%Please note that the VAT amount will be disclosed on your tax invoice, available in MyOSN web portal under "My Bills" tab. The VAT percentage will differ in other countries or may not be applicable
How do you determine where I live to decide what VAT percentage to charge?VAT can be confusing at times, but we'll never take more than what consumer laws state. We use your installation address to determine your location and based on that, the relevant VAT will be applied.
Where can I get my VAT invoice from?Staying on top of your bills is a smart move, and we want to help you in any way we can! Just log in to your OSN account through myOSN and download your VAT Invoice.
I joined OSN recently but I'd like to move to a new packs, is that possible?Welcome to the OSN family! We're happy you've chosen us as your entertainment option and we want to make sure you have chosen the right pack fit for you. So yes, you can always move to a new pack at any stage of your subscription with us. If you'd like to talk to us about the right package options f
As an existing customer, will I lose my current benefits if I choose to move to a new pack?We would love nothing more than for you to reap the full benefits of your OSN membership. We do, however, design each pack with unique benefits that are not transferable to any of the new packs. As a result, some benefits may, unfortunately, no longer be available. Please keep in mind that we are co
How can I increase the amount of entertainment I can watch?You can add a pack to your subscription on the MyOSN app and enjoy even more content, simply: Visit your app store & download MyOSN app. Log in with your OSN ID and password. Go to "Account" and select "My Subscription". Add the pack you like in a few clicks. Alternatively, you can call your l
Does VAT apply to me?If your country has already applied the VAT, then yes the VAT is charged on all goods and services provided by companies.
Is there an additional fee for using SADAD?Nope! We'll never take any additional charges that are unnecessary to process any request that you may have. So, we do not charge any additional fees for paying your bill with SADAD.
Which bank services can I use to pay my OSN bill through SADAD?You have plenty of options to pay your bill with SADAD: you can pay with any option offered by your bank, including online banking, mobile apps, ATM, and in person at the bank branch.
Why is OSN Cinema (Channel 31) no longer available?In our attempt to enhance your experience and give you complete control over your viewing, we’ve moved OSN Cinema titles to OSN OnDemand. You can now RENT latest releases on OSN OnDemand – our new and improved digital library, that allows you to access 100s of titles with more being added every mont
What additional products/services will be affected by VAT?If VAT is applicable in your country, the tax will be reflected on the following purchases, in addition to your subscription: Additional packs. Pay-per-view. Box Office. OSN Store (Rent and/or Buy & Keep). For your convenience, all the prices will be displayed once VAT is ef
As an existing customer, do new OSN packs affect me?Absolutely not! We're always creating new packs to meet customer needs and wants - new and existing. Unless you choose to change your pack type, nothing will change with your existing package. You will keep the same entitlements, including any offers or discounts even if you have a package which we
How can I upgrade my OSN HOME package?Before you make a decision about upgrading your channels pack, we want you to access your account through the MyOSN app or online portal. Understand the channels and benefits you have under your current subscription and which package you want to upgrade to, then give your local customer care center
How can I pay for my OSN HOME subscription?We don't want to you to be stuck with just one option, instead you've got plenty of payment choices based on what's most convenient for you! Each channels pack subscription is usually a 12-month contract and you can opt to pay monthly or annually via credit card. Alternatively, if you
Will I get charged VAT using pay-per-view content?Yes, all paid or rented content will have a 5% VAT charge in UAE and 15% in KSA. For your convenience, the prices displayed will be inclusive of VAT. However, the VAT percentage may differ in other countries and may not be applicable where you live.
How will VAT affect my subscription?For some countries where VAT is applicable, the VAT percentage will be applied on your subscription cost depending on your country's regulations. We will always communicate all tax values to you, and the percentage will be disclosed transparently on your tax invoice, which is easily accessible
What are my payment options for the OSN HOME Premium pack?We're glad you like our OSN HOME Premium pack! We have two different payment options to receive the channels pack; you may opt to pay via cash or by card.For card payments, you can choose to pay your bill monthly or yearly but only yearly payments are accepted for cash payments.
Is there a cancellation fee if I want to cancel my OSN HOME subscription?We never want you to spend more than you should, but we always want to make sure that all your fees are settled. So, if you are cancelling your OSN HOME subscription within the first year of your contract, a $150 cancellation fee will be applied. Also, a cancellation request must be submitted for th
How can I check which package I am subscribed to?You can check your package details through MyOSN web portal by following the simple steps below:1. Go to MyOSN web portal using the following link https://myosn.osn.com2. Login with your OSN ID and password.3. Click on the "Packs" tab.4. Scroll down to "My Current Package", then
How can I upgrade my OSN box?If you feel like you want to get more features out of your OSN box by upgrading it, then please call your local customer care center and they'll be able to assist you.You can also add a Multi-Room feature to receive two boxes for your home at an additional fee.
I can’t find my OSN bill on SADAD, what should I do?If you can't find your OSN bill through SADAD's payment channels, don't worry! Your OSN bill will only show on SADAD once it has been updated by us.Here's a breakdown of a payment frequency that will help you:A 12-month bill will appear 90 days before your payment date on SADAD.A
What are the required steps to cancel my OSN HOME subscription?We're here to make any request as simple as possible! Here are the necessary steps to cancel your subscription. If you manage your payments via Credit Card or Direct Debit, call your local customer care center, and select Cancellation Inquiries a month before your next payment date. For Standing Ord
How can I find my OSN account number?If you're looking for your OSN account number, you can see it on your original contract receipt, or log into MyOSN app and view in Account> View my account details> Subscription Account number or log into MyOSN website and view your subscription account number on your "MyBills" tab or simply g
Do I get charged VAT every time I add a pack?Yes, VAT is charged on every additional pack that you purchase, and all additional services. (eg: Renting or buying a movie from OSN Store or Box Office channels)
How can I check my billing details?You can always check the details of your account and bills and securely pay online through the MyOSN app or MyOSN online portal, simply:MYOSN APPLog in with your OSN ID and password.Click on Account from MY OSN App main categories.Select “View Bill Summary”MYOSN online portalFrom osn.com home screen
How can I freeze my OSN HOME subscription?If you want to take a break from us, we won't take it personally! You can always choose to pause your subscription by putting a "freeze" on it for up to 2 months per year. For more information on how you can do so, please call your local customer care center.
There is a problem with the VAT I’ve been charged, what should I do?Uh-Oh! We never want to add more trouble to your viewing experience, so if you have any issues with your VAT invoice, please call your local customer care center and they'll get to the bottom of it.
What are my payment options for the OSN HOME pack?We're glad you like our OSN HOME pack! We have two different payment options to receive the channels pack; you may opt to pay via cash or by card. For card payments, you can choose to pay your bill monthly, half yearly or yearly and for cash payments, you can choose to pay your bill every 3, 6 or 12
Can I cancel my OSN HOME subscription?We would be sad to see you go... However, you can request to cancel your OSN HOME subscription anytime you wish, but kindly keep in mind that the process may differ depending on your pack subscription and method of payment. Call OSN and select Cancellation Inquires to speak to our dedicated agents.
How can I pay my OSN bill?We're glad you're on top of your OSN bills because we never want your entertainment to halt for any reason!The most convenient option is to register your card for an automated payment, and we will try to collect on your renewal date.You can also pay online through the myOSN APP or myOSN we
How do I pay my OSN bill with SADAD?We're happy you've chosen to pay through one of our trusted partners, however, SADAD is only available in Saudi Arabia and Bahrain. You can pay your bill with SADAD using any payment method provided by your bank, including online banking, mobile apps, ATMs, and branch locations.Here'
Contact UsWe are hoping that you found answers to your questions, or that you could manage your own account through myOSN app or website. If you still can't find what your are looking for please give us a call, we'll be happy to help you... Country Number Bahrain +973 17 317 317 Egypt +23827 6
How can I change my method of payment?Simply visit MyOSN App and proceed to the Account tab then card details and click on update to change your credit card details. Visit your app store & download the MyOSN app (if you don't have it already). Alternatively, you can follow the same steps in the MyOSN online por