My Account / Billing
Which countries do charge VAT?The following countries have these respective VAT charges:UAE: 5%Oman: 5%Bahrain: 10%KSA: 15%
How will VAT affect my subscription?For some countries where VAT is applicable, the VAT percentage will be applied on your subscription cost depending on your country's regulations. We will always communicate all tax values to you, and the percentage will be disclosed transparently on your tax invoice, which is easily accessible
Do I get charged VAT every time I add a pack?Yes, VAT is charged on every additional pack that you purchase, and all additional services. (eg: Renting or buying a movie from OSN Store or Box Office channels)
What additional products/services will be affected by VAT?If VAT is applicable in your country, the tax will be reflected on the following purchases, in addition to your subscription: Additional packs. Pay-per-view. Box Office. OSN Store (Rent and/or Buy & Keep). For your convenience, all the prices will be displayed once VAT is ef
Will I get charged VAT using pay-per-view content?Yes, all paid or rented content will have a 5% VAT charge in UAE and 15% in KSA. For your convenience, the prices displayed will be inclusive of VAT. However, the VAT percentage may differ in other countries and may not be applicable where you live.
How can I increase the amount of entertainment I can watch?If you are looking for more entertainment, then our tv Home Premium pack would be best for you as it combines the best of both worlds: Live TV channels and OSN+. You will get to enjoy 1000s of world-class productions anywhere, anytime.You can upgrade to the tv Home Premium pack through the MyOSN web
How much VAT will I be paying?The following countries have their respective VAT charges:UAE: 5%Oman: 5%Bahrain: 10%KSA: 15%Please note that the VAT amount will be disclosed on your tax invoice, available in MyOSN web portal under "My Bills" tab. The VAT percentage will differ in other countries or may not be applicable
Why is OSN Cinema (Channel 31) no longer available?In our attempt to enhance your experience and give you complete control over your viewing, we’ve moved OSN Cinema titles to OSN OnDemand. You can now RENT latest releases on OSN OnDemand – our new and improved digital library, that allows you to access 100s of titles with more being added every mont
My OSNtv subscription has expired. What should I do now?If your OSNtv subscription has expired, you can resubscribe to your existing OSNtv pack or change your pack through MyOSN web portal. You can also contact your local customer care center and they will be happy to assist you.
Where can I get my VAT invoice from?Staying on top of your bills is a smart move, and we want to help you in any way we can! Just log in to your OSN account through myOSN and download your VAT Invoice.
I joined OSN recently but I'd like to move to a new pack, is it possible?Welcome to the OSN family! We're happy you've chosen us as your entertainment provider and we want to make sure you chose the right pack for your needs. You can always switch to a different package at any stage of your subscription. But before you make a decision about changing your pack,
What are my payment options for the OSN HOME Premium pack?We're glad you like our tv Home Premium pack! You have the following different payment options: - Cash- Credit card- PayPal- ApplePayFor payment through credit card, you can choose to pay your bill monthly, bi-annually, or annually.For payments with cash, PayPal and Apple Pay, you can choose to
Is there an additional fee for using SADAD?Nope! We'll never take any additional charges that are unnecessary to process any request that you may have. So, we do not charge any additional fees for paying your bill with SADAD.
Does VAT apply to me?If your country has already applied the VAT, then yes the VAT is charged on all goods and services provided by companies.
As an existing customer, will I lose my current benefits if I choose to move to a new pack?We would love nothing more than for you to reap the full benefits of your OSN membership. We do, however, design each pack with unique benefits that are not transferable to any of the new packs. As a result, some benefits may, unfortunately, no longer be available. Please keep in mind that we are co
How can I check which package I am subscribed to?You can check your package details through MyOSN web portal by following the simple steps below:1. Go to MyOSN web portal using the following link https://myosn.osn.com2. Login with your OSN ID and password.3. Click on the "Packs" tab.4. Scroll down to "My Current Package", then
What is my "OSN ID"?We're glad you asked!Your OSN ID is a unique account ID that will grant you access to the MyOSN web portal, where you can manage your OSN account, pay bills, and a lot more.You can also log into MyOSN web portal with your email as well as your customer ID. You can find your registered email or
I can’t remember myOSN login and password. What should I do?Don’t worry. Follow these two steps to reset your OSN ID and password:1. Visit the MyOSN web portal through https://myosn.osn.com.2. Click Forgot Your Login Credentials or Password3. Enter your Smart Card number. You can find your smart card number by following the below steps:a. In your OSNtv box,
There is a problem with the VAT I’ve been charged, what should I do?Uh-Oh! We never want to add more trouble to your viewing experience, so if you have any issues with your VAT invoice, please call your local customer care center and they'll get to the bottom of it.
How can I change my method of payment?Simply visit MyOSN App and proceed to the Account tab then card details and click on update to change your credit card details. Visit your app store & download the MyOSN app (if you don't have it already). Alternatively, you can follow the same steps in the MyOSN online por
How can I freeze my OSN HOME subscription?If you want to take a break from us, we won't take it personally! You can always choose to pause your subscription by putting a "freeze" on it for up to 2 months per year. For more information on how you can do so, please call your local customer care center.
How can I find my OSN account number?If you're looking for your OSN account number, you can see it on your original contract receipt, or log into MyOSN web portal and view your subscription account number on the "My Bills" tab or simply contact your local customer care center and they will be happy to help you.
Which bank services can I use to pay my OSN bill through SADAD?You have plenty of options to pay your bill with SADAD: you can pay with any option offered by your bank, including online banking, mobile apps, ATM, and in person at the bank branch.
I live in a building that has OSN. Can I upgrade and get a second box installed?Of course you can! However, you will need to have two cables running from the building dish to your box, alternatively, you can install your own dish. To install a private dish, you will need to acquire permission from your building's management.
As an existing customer, do new OSN packs affect me?Absolutely not! We're always creating new packs to meet customer needs and wants - new and existing. Unless you choose to change your pack type, nothing will change with your existing package. You will keep the same entitlements, including any offers or discounts even if you have a package which we
My OSNtv's status is Inactive. How to make it active?You can activate your OSNtv subscription by paying and subscribing to an OSNtv pack through MyOSN web portal. For more information, please contact your local customer care center.
I can’t find my OSN bill on SADAD, what should I do?If you can't find your OSN bill through SADAD's payment channels, don't worry! Your OSN bill will only show on SADAD once it has been updated by us.Here's a breakdown of a payment frequency that will help you:A 12-month bill will appear 90 days before your payment date on SADAD.A
How do you determine where I live to decide what VAT percentage to charge?VAT can be confusing at times, but we'll never take more than what consumer laws state. We use your installation address to determine your location and based on that, the relevant VAT will be applied.
What is VAT and how does it work?Since the introduction of value added tax into a country, VAT registered companies add and charge VAT to the value of services and goods they sell. At the end of tax period, the VAT registered companies remit the amount to the tax authorities and take the difference between the VAT collected from th
How can I upgrade my OSN HOME box?If you feel like getting more features out of your OSN box by upgrading it, please contact your local customer care center and they'll be able to assist you.
How to contact OSN?If you are facing any issues or you want to inquire about something, please feel free to contact us via live chat on the OSN website or the MyOSN web portal.Moreover, you can contact your local customer service center using the numbers listed below, and they will be happy to help you.UAE & OTHER
How can I find my smart card number?You can find your smart card number by following the steps below:a. In your OSNtv box, navigate to the SETTINGS in the sub-menu of the launcher screen.b. Navigate to the ACCOUNTS tab and here you can find your smart card number.
I’ve forgotten my OSN ID. What should I do?No problem, we can all be forgetful sometimes! Just follow the steps below to retrieve it: 1. Click on 'Forgot Your Login Credentials. 2. Enter your OSN smartcard number. You can find your smart card number by following the below steps:a. In your OSNtv box, navigate to the SETTINGS in the subm
How can I check my billing details?You can always check the details of your account and bills and securely pay online through the MyOSN app or MyOSN online portal, simply:MYOSN APPLog in with your OSN ID and password.Click on Account from MY OSN App main categories.Select “View Bill Summary”MYOSN online portalFrom osn.com home screen
How can I pay my OSN bill?We're glad you're on top of your OSN bills because we never want your entertainment to halt for any reason!The most convenient option is to register your card for an automated payment, and we will try to collect on your renewal date.You can also pay online through the myOSN APP or myOSN we
How can I find my OSN account number?If you're looking for your OSN account number, you can see it on your original contract receipt, or log into MyOSN app and view in Account> View my account details> Subscription Account number or log into MyOSN website and view your subscription account number on your "MyBills" tab or simply g
What are the required steps to cancel my OSN HOME subscription?We're here to make any request as simple as possible! Here are the necessary steps to cancel your subscription. If you manage your payments via Credit Card or Direct Debit, call your local customer care center, and select Cancellation Inquiries a month before your next payment date. For Standing Ord
How do I pay my OSN bill with SADAD?We're happy you've chosen to pay through one of our trusted partners, however, SADAD is only available in Saudi Arabia and Bahrain. You can pay your bill with SADAD using any payment method provided by your bank, including online banking, mobile apps, ATMs, and branch locations.Here'
What are my payment options for the OSN HOME pack?We're glad you like our tv Home pack! You have the following different payment options:- Cash- Credit card- PayPal- ApplePay For payment through credit card, you can choose to pay your bill monthly, bi-annually, or annually. For payments with cash, PayPal and Apple Pay, you can choose to pay y