From where can I access Apps and Games?
To explore apps and games, please follow these steps:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Naviagate to the APPS section in the menu and press OK.3. On Selecting “Apps” from the Menu, it will show you all the available apps and games.
How to add content to My List
Any content you watch or add to your list will appear in the “My List” section on the app.How do I add content to my list?Whenever you are on a title that you want to mark for later, you can click on the add to My List button on the screen and it goes straight to your list.How do I remove content fr
How do I set Profiles
Now you can create up to 5 individual profile for your family members!How do I do this? Follow these simple steps:Go to SettingsClick on Manage ProfilesClick on Add ProfileChoose an avatar as a display icon for your profileSet a name for the profileSet Parental control restrictions on each profile f
What is "Play Now" content?
If a future program on a Live TV channel is already available on On Demand, then there will be a "Play Now" tag on the program card in TV Guide.
I’ve just bought a box set of 10 episodes. Do I have to download all of them today?
No, you don’t. However, you do have a certain period of time to download them all so please make sure you download your content within your "Download Window."
I am unable to watch my TV since I've relocated. What should I do?
Oops! We never want your entertainment to come to a halt, please contact your local customer care center and we'll schedule a home visit. Sometimes, all it takes is a few simple steps to get you up and running again.
Can I record two channels at the same time?
Yes, of course! Tune in to the channel you wish to record and press R, to record another channel at the same time switch to that channel and press R. Please note, while recording both channels you will have to remain tuned in to one of the channels and cannot tune in to a third channel.
How can I navigate through the TV Guide on my OSN box?
OSNtv BoxOSN Plus HD BoxOnce you land on the TV guide, you will see a grid view and on the left, it will show:ALLOSNtv CHANNELSFTA CHANNELSCATEGORYFAVOURITESORTYou can view all the channels and their program details by navigating Left, Right, Up, or Down with the help of remote.To navigate through t
What type of titles can be bought on OSN Store?
OSN Store has a various and diverse set of titles that every family member can enjoy!From the latest hits to must-see classics, you can instantly start collecting all your favorite movies by Buying or Renting content from our library.
Will my “Buy & Keep” content expire on OSN Store?
If you bought something with us, we'll always make sure you take full advantage of it! If you've bought titles from our OSN Store, then they are yours to keep, so there's no expiry date.
What equipment does my Premium Warranty plan cover?
Your Premium Warranty plan covers: OSN box replacement in your home. Your dish. Your remote control. Your cabling.
How can I pay for my Premium Warranty plan?
You can pay for your Premium Warranty plan with your Credit Card. If you use the Direct Debit payment option, you will need to change it to include your Premium Warranty Plan.
How many OSN boxes are covered by Premium Warranty?
A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
How do I add reminders for future programs?
There are two ways to add reminders for upcoming shows or movies.Method 1: via SpotlightOnce you are on the spotlight for the upcoming content, there would be a "Set Reminder" button on the spotlight.Press OK after navigating to the "Set Reminder" button and a reminder would be
How can I use google assitant?
Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,
If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.
My purchased content was accidently deleted. Do I need to pay for it again?
Your purchased asset is always available under your account, if you are unable to access any asset please reach out to our call center:Bahrain +973 17 317 317Egypt +23827 6666Kuwait +965 1 807 007Jordan +962 6 5511615Oman +968 22 085 333Qatar +974 444 77 1 77Saudi Arabia 011-4796000UAE & other c
I live in a building with OSN. Why are a few of my channels not working?
Building restrictions can sometimes limit your channel access. Please check with your building management to ensure that your building dish(es) are properly installed. You should also check to see if they provide all of the signal polarities and bands required for specific channels.
If I am a Platinum Plus/Dual Platinum subscriber and I already have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
We'd love nothing more than for the same content to appear on all your boxes, unfortunately you do need to purchase the content twice. A movie or series that you download will only be available on the box where you made your purchase, and not on your additional box.
Can I record Free-To-Air channels?
Yes, of course! As long as the channel is listed on our On-Screen TV Guide, then you can record it at no extra cost. You can also use Time Based Recording to record your content.
Can I disconnect the Wi-Fi and connect my box to the internet with an Ethernet cable?
OSN tv BoxOSN Plus HD BoxYes, there is a dedicated Ethernet port in the box. You can connect to the internet through Wi-Fi or Ethernet cable.Yes, there are different ways to connect your TV. Just follow these simple steps: Remove the Wi-Fi dongle and connect the Ethernet cable. Restart your box. Pre
Why do channels experience a short power outage in the afternoons during March and October?
OSNtv BoxOSN Plus HD BoxDuring an Equinox, satellites can come in direct line with the sun, causing temporary signal interference. You may face a power outage on some of our channels due to the solar interference with the Nile Sat. But don’t worry, this will last for approximately 20 minutes only an
Can I rewind and fast-forward a Live TV program?
For Live TV channels that are available on the internet, you can rewind and fast-forward a program on these channels. To see if a channel is available on the internet, look for a WiFi symbol with the channel name in mini-EPG or a WiFi symbol on a channel card in TV Guide. If a channel is available o
How many channels can I block via parental control?
OSN tv BoxOSN HD BoxOSN Plus HD BoxIf you're using parent control for your little ones, you can block any number of channels without a limit.If you're using parent control for your little ones, you can block up to 100 channels.If you're using parent control for your little ones, you c
From where can I access OSN+ app?
Press the 'Home" button from the remote control if you are not on the launcher screen.Navigate to the APPS section in the menu and press OK.You can also find the OSN+ app in the "APPS" section of the launcher menu.
What is the difference between Bought and rented titles on the OSN Store?
Entertainment on OSN Store is available to either "Buy" or to "Rent" and here's the difference between both options:When you "Buy" a movie, you can keep it for an unlimited amount of time in your folder to watch anytime, anywhere you want, and as many times as you
Will anything happen to the movies that I've saved on my playlist?
Don't worry, as long as you keep the same OSN box, your playlist will remain intact. However, if you choose to upgrade to a new box, your playlist will no longer be there and you will have to re-download the movies you wish to save.
What does the error message "No information available" on Free-to-Air channels mean?
The error message "No information available" on free-to-air or non-OSN channels indicates that the channel source does not provide program information.Please contact your local customer service center for more information.
How do I get a Wi-Fi dongle so that I can connect wirelessly?
If you want to request for any additional OSN box equipment, kindly give your local customer care center a call and they'll be able to assist you.Some parts may require a fee and others may depend on our availability.
What Is Kids Section?
OSNtv box gets you the brand new, dedicated KIDS section that offers family-friendly content for all age-groups.Now you can enjoy perfectly curated content for all age groups (toddlers to tweens) - in your preferred language!
How do i cast on my TV
How do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio fea
Why am I getting this error "Oops! Your device may not be supported" when pairing the TV & Remote?
With the TV & Remote Pairing module, you can conveniently control your TV's functionalities like Power, Source, and Volume through the OSNtv remote.Encountering issues with pairing? It could be due to:System could not detect your TV brand and/or the wrong TV brand was selected in “Manual TV
How do I report a fault with my dish/box/remote/etc.?
If you have any problems, please contact us via live chat on the OSN website or submit a request from the navigation bar. Furthermore, you can contact your local customer service center and they will be happy to help you.
Where can I find my recorded items and my Playlist?
To watch your recorded items or your Playlist: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded. Select the c
How can I watch a program from past?
Accessing past programs for different channels is easy. You can follow the below simple steps to access the past programs for different channels:To access the TV Guide, simply press the LiveTV button from your remote.Once you land on the TV guide, go to any channel by using the right arrow key.Once
Do I need to pay extra for OSN+ Streaming?
If you are an tv Home Premium, OSN Home Premium, OSN Platinum pack subscriber - OSN+ Streaming app is included in your pack. You may contact your Customer Service agent to receive your login details. Other pack holders can enjoy OSN+ Streaming app as an add-on at a special price of only $5. Get in t
Why do I get a black screen when I try to watch the downloaded content on my OSN Plus HD box?
To be able to watch and enjoy the content without any difficulties, please ensure that the HDMI cable is connected properly to both your OSN box and the TV set. Note: Viewing HD contents will not be possible via AV cable connection.
What languages does OSN+ support?
The OSN+ App supports both English and Arabic across all devices.Depending on where you're watching, you'll be able to select multiple language preferences. Here's how you can change your language preference across different devices: For laptops and desktops:Click on the language togg
I have rented/bought a movie but I can’t watch it. What should I do?
Please connect with the call center:Bahrain +973 17 317 317Egypt +23827 6666Kuwait +965 1 807 007Jordan +962 6 5511615Oman +968 22 085 333Qatar +974 444 77 1 77Saudi Arabia 011-4796000UAE & other countries +971 4 367 7888
What is OnDemand?
Break away from your mundane TV schedule and browse a massive digital library that allows instant viewing.Watch over a thousand hours of content easily with a defined section under the On Demand on OSNtv box.