Where do I see my installed apps and games?To find the installed apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. You can access all of your installed apps and games from the installed apps tray on the HOME screen or You can naviagate to the
Do I lose my purchases if I switch OSN boxes?You will be able to re-download all the content you previously bought at no extra cost. If you face any issues, contact your local customer care center and they'll be happy to support you.
How can I use google assitant?Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,
How can I pay for my Premium Warranty plan?You can pay for your Premium Warranty plan with your Credit Card. If you use the Direct Debit payment option, you will need to change it to include your Premium Warranty Plan.
Can I add Premium Warranty during my initial warranty period?Yes, you can. Your plan will begin only after your OSN warranty expires. However, under the Free Warranty period you can add the new Premium Warranty product that covers re-installation which is not covered under the initial warranty.
Will my “Buy & Keep” content expire on OSN Store?If you bought something with us, we'll always make sure you take full advantage of it! If you've bought titles from our OSN Store through our "Buy & Keep" feature, then they are yours to keep, so there's no expiry date. But please remember that in the first 24 hours of your purchase, the titles
What can I do with the OSN Plus HD box?The OSN Plus HD box is one of our most coveted viewing boxes! With it you can take control of your TV and use all the fantastic features. By using your remote, you can record, rewind and pause live TV, enjoy stunning HD viewing, create your favorites list. It also has an online library and video rec
How many channels can I block via parental control?OSN tv BoxOSN HD BoxOSN Plus HD BoxIf you're using parent control for your little ones, you can block any number of channels without a limit.If you're using parent control for your little ones, you can block up to 100 channels.If you're using parent control for your little ones, you c
What channel names have changed recently and what channels are they now on?To make your viewing experience a whole lot better, we are consistently aiming to enrich it and that can mean some channels may shift over the course of time. However, for full details please click here
Where can I find view a list of all my purchases from OSN Store?Please follow the below steps to view your purchase on your OSN box: Press the Menu button on your remote control. Select ""My Purchases"" and press OK.
What languages does OSN+ support?The OSN+ App supports both English and Arabic across all devices.Depending on where you're watching, you'll be able to select multiple language preferences. Here's how you can change your language preference across different devices: For laptops and desktops:Click on the language togg
Why are my downloads very slow?When you buy or rent a title from OSN Store or On Demand it will download to My Playlist & Download Manager. If the download time is slow, check your internet connection and make sure you aren't downloading multiple titles at the same time.
How do I set ProfilesNow you can create up to 5 individual profile for your family members!How do I do this? Follow these simple steps:Go to SettingsClick on Manage ProfilesClick on Add ProfileChoose an avatar as a display icon for your profileSet a name for the profileSet Parental control restrictions on each profile f
I’ve just bought a box set of 10 episodes. Do I have to download all of them today?No, you don’t. However, you do have a certain period of time to download them all so please make sure you download your content within your "Download Window."
I am unable to watch my TV since I've relocated. What should I do?Oops! We never want your entertainment to come to a halt, please contact your local customer care center and we'll schedule a home visit. Sometimes, all it takes is a few simple steps to get you up and running again.
What is the difference between Buy & Keep titles and rented titles on OSN Store?Entertainment on OSN Store is available to either "Buy and Keep" or to "rent" and here's the difference between both options: When you "Buy and keep" a movie or a series, you can keep it for an unlimited amount of time in your folder to watch anytime, anywhere you want and as many times as you want
How many OSN boxes are covered by Premium Warranty?A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
I have purchased content(s) but its not downloading on my OSN box. What should I do?If your purchased content isn't appearing on your box, you'll need to check your internet connection. To perform internet speed test, please follow the following steps: Go to 'Menu' on your remote control. Choose 'Settings'. Choose 'System setup'. Insert Pin code (default pin: 0000). Select 'Instal
From where can I access Apps and Games?To explore apps and games, please follow these steps:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Naviagate to the APPS section in the menu and press OK.3. On Selecting “Apps” from the Menu, it will show you all the available apps and games.
If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.
Parental control on OSN+Want to stop the little ones watching stuff they shouldn't? Read this article to understand how to activate Parental Controls and choose the age settings that you would like to enable on your account.Go to SettingsClick on Manage ProfilesAdd or choose a profile you want to editSet the parental
I pre-ordered a movie but I can’t watch it. What should I do?This could be due to the following reasons: Your Pre-ordered movie has not been released yet. Please check for internet connectivity issues. Please try to delete the movie and download it again on to your box.
How do I get a Wi-Fi dongle so that I can connect wirelessly?If you want to request for any additional OSN box equipment, kindly give your local customer care center a call and they'll be able to assist you.Some parts may require a fee and others may depend on our availability.
What is OSN Family (Channel 16)?A one-stop destination for the whole family to enjoy a magical experience watching the best-of movies and premium series in a safe viewing environment.
If I live in a building with a central dish system, can I still use an OSN box?Yes, of course! We've catered our services to fit your needs, no matter where you live. You can enjoy all the OSN box features, even if you live in a building with a central dish.
Can I change my LNB settings?Unfortunately, you cannot. Your settings are linked to the type of LNB that you have installed.
I have a technical issue and my box needs to be swapped. Will I lose my purchased content?No, you don’t! Just call your local customer care center and they'll help re-download all your content on your new box.
I have OSN subscription why can't I watch OSN+ content?You can enhance the variety of your content to watch through OSN+, however, you need to subscribe to the OSNtv pack that covers OSN+ subscription. You can go to MyOSN web portal and buy the pack that covers OSN+ subscription. For more information, please contact your local customer care center and t
What does the error message "No information available" on Free-to-Air channels mean?The error message "No information available" on free-to-air or non-OSN channels indicates that the channel source does not provide program information.Please contact your local customer service center for more information.
Where can I find my downloaded/purchased content on my OSN box?OSN Store offers a huge library of content and gives you the option to buy and keep it, in addition to the regular content available on OSN On Demand. To find your content on your box, follow these steps: Press the OK or the Menu button on your remote control. Go to My Purchase List to check purcha
Will anything happen to the movies that I've saved on my playlist?Don't worry, as long as you keep the same OSN box, your playlist will remain intact. However, if you choose to upgrade to a new box, your playlist will no longer be there and you will have to re-download the movies you wish to save.
How to add content to My ListAny content you watch or add to your list will appear in the “My List” section on the app.How do I add content to my list?Whenever you are on a title that you want to mark for later, you can click on the add to My List button on the screen and it goes straight to your list.How do I remove content fr
What type of titles can be bought on OSN Store?OSN Store has a various and diverse set of titles that every family member can enjoy! From the latest hits to must-see classics, you can instantly start collecting all your favorite movies and series when you 'Buy & Keep' them or 'Rent' them for a period of time.
What Is Kids Section?OSNtv box gets you the brand new, dedicated KIDS section that offers family-friendly content for all age-groups.Now you can enjoy perfectly curated content for all age groups (toddlers to tweens) - in your preferred language!
How can I check the hard disk space available on my OSN Plus HD Box?Your memory space on your box is there for lots of reason, including to record your entertainment, save bought movies, faster processing time, create favorite lists etc...basically to customize your viewing experience. To check free hard disk space, please follow the following steps: Press the Play
What content is available now?We always try to mix it up so you'll never get bored with our content. If you want to check for all the content we have head to the HOME screen and discover plenty of content from LIVE TV, OSN+ and OSN OnDemand. Moreover, there are dedicated sections for different content ranging from latest m
I am checking the system updates and getting this error "Unable to check updates". What should I do now?If you are getting this error with the following error codes: OT-100, OT-102, OT-103, OT-104, OT-105, OT-106, OT-107, OT-108, OT-109 while checking the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service cen
What is OnDemand?Break away from your mundane TV schedule and browse a massive digital library that allows instant viewing, rentals and the choice to buy the latest cinema releases. Watch over thousand hours of content easily with a defined folder system and search button. You can also rent all the latest releases o
What is Premium Warranty?Invest in peace of mind with our Premium WarrantyWhat do you get? Enjoy full coverage on your OSN equipment, free repairs and lots more with the only warranty endorsed by OSN. Protection for all your OSN equipment, including your box, satellite dish and remote control FREE installation if you mov
What equipment does my Premium Warranty plan cover?Your Premium Warranty plan covers: OSN box replacement in your home. Your dish. Your remote control. Your cabling.