Do I need to pay extra for OSN+ Streaming?If you are an OSN Home Premium, OSN Platinum pack subscriber - OSN+ Streaming app is available to you at no extra cost. You may contact your Customer Service agent to receive your login details. Other pack holders can enjoy OSN+ Streaming app as an add-on at a special price of only $5. Get in touch
Using Smart TV to streamFor those who love spending time in front of the big screen of your home, the OSN+ App for Smart TV apps is the way to go. Read this article to find out all about using OSN+ on your Smart TV.What devices is OSN+ available on?How do I download OSN+ on my Samsung Smart TV?I can't find the OSN+ A
Managing Devices on OSN+OSN+ is available to watch anytime, anywhere on your mobile, desktop, laptop, Smart TVs and more. Read this article to find out how many devices you can register on your OSN+ account, and how to manage them.How many devices can I register on OSN+?On how many devices can I watch OSN+ at the same t
How do i cast on my TVHow do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio fea
What languages does OSN+ support?The OSN+ App supports both English and Arabic across all devices.Depending on where you're watching, you'll be able to select multiple language preferences. Here's how you can change your language preference across different devices: For laptops and desktops:Click on the language togg
Does OSN+ have subtitles?Absolutely, we want all our customers to enjoy OSN+ in the language they love. Most of our content has either English or Arabic subtitles.You can switch them on or off or choose the language of the subtitles by clicking the subtitles icon on the video.
How to add content to My ListAny content you watch or add to your list will appear in the “My List” section on the app.How do I add content to my list?Whenever you are on a title that you want to mark for later, you can click on the add to My List button on the screen and it goes straight to your list.How do I remove content fr
How do I set ProfilesNow you can create up to 5 individual profile for your family members!How do I do this? Follow these simple steps:Go to SettingsClick on Manage ProfilesClick on Add ProfileChoose an avatar as a display icon for your profileSet a name for the profileSet Parental control restrictions on each profile f
Need to reset your password?Follow the below instructions to reset your password:Click on Sign in / Login existing user from App or WebClick on choose a new password or forgot passwordInsert the email address (or mobile number) that you signed up with then click on continueClick on send verification codeYou will receive an ema
Parental control on OSN+Want to stop the little ones watching stuff they shouldn't? Read this article to understand how to activate Parental Controls and choose the age settings that you would like to enable on your account.Go to SettingsClick on Manage ProfilesAdd or choose a profile you want to editSet the parental
Where is OSN+ Streaming available?OSN+ Streaming is the leading streaming platform in the MENA region.You can subscribe to and enjoy our streaming service in the following countries:AlgeriaBahrainChadDjiboutiEgyptIraqJordanKuwaitLebanonLibyaMauritaniaMoroccoOmanPalestinian TerritoryQatarSaudi ArabiaSomaliaSudanSouth SudanTunisiaUnit
What is OSN+ Streaming?The OSN+ Streaming app is home to the greatest movies, the best series, OSN+ Originals and much more! We also carry HBO and Paramount+. As well as a collection of Arabic content, which is one of the largest in the region! Always providing you with hours of content to enjoy. And not only you, because
What is OSN Family (Channel 16)?OSN Family brings you the best in family entertainment – all under one roof.Now you can find new movies, exclusive series and award-winning animations from other big international studios, like DreamWorks, Paramount and more in one channel.
A ‘Code 6’ error keeps appearing on my screen. What does this mean?If a "code 6" error message keeps persisting on your screen, please try sending a signal through the Troubleshooting tab under Support on MyOSN app or website.If this option doesn't prevail, kindly contact your local customer care center and they'll walk you through the necessary
A ‘Code 4’ error keeps appearing on my screen. What does this mean?If a "code 4" error message keeps persisting on your screen, then this error could be resolved by the following:This error has 3 subcategories :4a-This channel is not available with your subscription.Please ensure that you are tuned to a channel that is part of your subscription.4c-Your OSN service
I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?If a black or blue screen persists on your TV, then attempt the following: Unplug your set top box’s power cord. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug). Plug the power cord back in. Change the TV source/input by pressing the source/input button on your TV
How can I scan to add missing channels?To perform a free scan, follow the below steps: Go to Menu. Select Settings. Choose System setup. Enter Pin code (0000). Choose Free Scan. Choose Satellite Scan. To start automatic scanning, press the green button on your remote control. For manual scanning choose the satellite, then change 'Transp
A ‘Code 14’ error keeps appearing on my screen. What does this mean?If a "code 14" error message keeps persisting on your screen, please ensure your smartcard number is identical to the smartcard number in the sticker on the rear panel of your box.Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply).If none of these o
I received the following error message "Your receiver is unable to receive a signal". What should I do?The following message usually appears during poor weather conditions because bad weather can affect the signal to your TV. The issue should be resolved after the weather is cleared.If not, please check if the signal cable (LNB) is connected properly.Give your local customer care center a call if the
How can I create a favorites list on my box?You can create up to 4 favorite lists, which can store 50 channels each [Total: 200 channels]. To setup your favorites list, please follow the following steps: Go to Menu on your remote control. Select Favorite. Choose Favorite 1,2,3, or 4. Select Edit Favorites. Scroll up
What is OnDemand?Break away from your mundane TV schedule and browse a massive digital library that allows instant viewing, rentals and the choice to buy the latest cinema releases. Watch over thousand hours of content easily with a defined folder system and search button. You can also rent all the latest releases o
How do I purchase and download titles to my OSN box?Downloading your favorite content is simple, just follow these steps: Press the On Demand button on your remote control. Click on OSN Store. Select what you want to buy. Click Buy. Confirm your purchase to start your download.
How can I add/remove subtitles?It's super simple: grab your remote control and press (Lang/Subt) button to change the settings as desired.
How do I report a fault with my dish/box/remote/etc.?For any issues that you are experiencing, feel free to contact your local customer care center and they'll be happy to help.
How do I record an entire series?To record an entire series you can click on TV guide, go to the channel airing the series you want to record, select the title, click R, select record series, to record the entire series. ------------------------------------------There's a newer, smarter software update for your STB– coming soon to
I’m moving. Can OSN help me relocate my unit/s to my new house?Yes, we can definitely assist you. All you need to do is unplug and take your set top box and remote control to your new house. A technician will drop by and set up your connection. You can schedule this through the MyOSN app or give us a call. Please note, there will be a minimal charge based on th
How do l delete content on my Playlist?Follow these steps to delete your Playlist or recorded items: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded
How can I set parental control on my channels?Adjusting Parental control can be done by following the below steps: Go to Menu on your remote control. Select Settings. Select Parental Control. Enter Pin Code 0000. Choose Set Rating and choose the parental rating that should be allowed for viewing. ---------------------
How do I watch a program on OSN on Demand?Follow these steps: Press the On Demand or Menu button, select OSN On Demand. Select one of the available categories. Select the program you’d like to watch, press OK, then select Watch. The program will start playing. ***Note: You can pause, fast forward and rewind your program
I am seeing a black screen when I try to watch any OSN Channel. What should I do?If you are receiving "No Signal" then check the TV if tuned to the correct source and check if HDMI cable is not damaged and properly connected. If you are still facing a blank screen, follow the below instructions: Connect the RCA cable then change TV source to AV. Go to ""Installation Setup"". Se
I cannot find Nat Geo People Channel?Nat Geo People is no longer available in the region. But you still have access to the best in lifestyle entertainment on our exclusive channels – OSN Mezze and OSN Living. You can watch Grand Design, Anthony Bourdain: Parts Unknown and a lot more. In fact you can find an entire dedicated Lifestyle E
How many movies or series can I download at a time?You can download a maximum of 10 pieces of content simultaneously.
How can I record from live TV?Your OSN box allows you to record LIVE TV channels, including your favorite FTA channels, to watch later. All you have to do is, tune in to the channel, and select the program you'd like to record, and hit 'R' on your remote. To stop the recording, hit 'R' again. Now, you can watch it whenever you l
How do I connect my OSN Plus HD box to the Internet with the Wi-Fi dongle?To connect your OSN Plus HD box with the dongle, follow these 2 simple steps: Connect the dongle to the back of your box The box will automatically restart to activate the changes – you can now enjoy 1000s of titles from our extensive content library. ------------------------------------------The
How do I send refresh signals to my OSN smartcard?You'll need to go to one of your OSN channels and send an activation signal to your OSN smartcard. To send an activation signal to your OSN smartcard, download the MyOSN app or visit the MyOSN website and follow these instructions: Sign in to your account or click Register to sign up for the
A ‘Code 2’ error keeps appearing on my screen. What does this mean?If a "code 2" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply). If none of these option prevail, kindly contact your local customer c
If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.
How can I connect my OSN box to the internet?OSN Plus HD box Connect directly using an ethernet cable, orConnect via Wi-Fi using a dongle or extenderOSN Plus HD WiFi box Connect via the built in Wi-Fi To connect using an Ethernet cable, please follow the steps below:Connect your Ethernet cable to the Ethernet port at the back of your OSN box.
What’s the difference between the various OSN boxes?More details click here OSN Plus HD Wi-Fi Box OSN Plus HD Box Show Box Zapper Box Instant accees to full digital library & catch-up TV on OSN on Demand ✓ ✓ Storage capacity:enough space to record 100's of hours of HD TV ✓ ✓ Control yo
How can I navigate through the TV Guide on my OSN Plus HD Box?To navigate through the TV Guide, please follow the below steps: Press the TV Guide button on your remote control unit. You can sort the channels by Genre; by pressing the green button on your remote. Use the arrow button and select the genre you want ---------------------------------------