How to add content to My List
Any content you watch or add to your list will appear in the “My List” section on the app.How do I add content to my list?Whenever you are on a title that you want to mark for later, you can click on the add to My List button on the screen and it goes straight to your list.How do I remove content fr
My purchased content was accidently deleted. Do I need to pay for it again?
No you don't. If you are still within your Download Window time-period, you can download it again. If your Download Window has expired, call your local customer care center and they’ll help you download your content again.
What type of titles can be bought on OSN Store?
OSN Store has a various and diverse set of titles that every family member can enjoy! From the latest hits to must-see classics, you can instantly start collecting all your favorite movies and series when you 'Buy & Keep' them or 'Rent' them for a period of time.
How can I pay for my Premium Warranty plan?
You can pay for your Premium Warranty plan with your Credit Card. If you use the Direct Debit payment option, you will need to change it to include your Premium Warranty Plan.
Can I add Premium Warranty during my initial warranty period?
Yes, you can. Your plan will begin only after your OSN warranty expires. However, under the Free Warranty period you can add the new Premium Warranty product that covers re-installation which is not covered under the initial warranty.
I pre-ordered a movie but I can’t watch it. What should I do?
This could be due to the following reasons: Your Pre-ordered movie has not been released yet. Please check for internet connectivity issues. Please try to delete the movie and download it again on to your box.
How can I navigate through the TV Guide on my OSN box?
OSNtv BoxOSN Plus HD BoxOnce you land on the TV guide, you will see a grid view and on the left, it will show:ALLCATEGORYFAVOURITESORTYou can view all the channels and their program details by navigating Left, Right, Up, or Down with the help of remote.To navigate through the TV Guide, please follow
How can I watch a program from past?
Accessing past programs for different channels is easy. You can follow the below simple steps to access the past programs for different channels:Go to TV Guide either from the Home page or by pressing the search key from RCU while watching a Live TV program.Once you land on the TV guide, go to any c
I am checking the system updates and getting this error "Unable to check updates". What should I do now?
If you are getting this error with the following error codes: OT-100, OT-102, OT-103, OT-104, OT-105, OT-106, OT-107, OT-108, OT-109 while checking the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service cen
How can I check the hard disk space available on my OSN Plus HD Box?
Your memory space on your box is there for lots of reason, including to record your entertainment, save bought movies, faster processing time, create favorite lists etc...basically to customize your viewing experience. To check free hard disk space, please follow the following steps:Press the Playli
What is "Watch Now" content?
If a future program on a Live TV channel is already available on OSN+, then there will be a "Watch Now" tag on the program card in TV Guide.
If I live in a building with a central dish system, can I still use an OSN box?
Yes, of course! We've catered our services to fit your needs, no matter where you live. You can enjoy all the OSN box features, even if you live in a building with a central dish.
What languages does OSN+ support?
The OSN+ App supports both English and Arabic across all devices.Depending on where you're watching, you'll be able to select multiple language preferences. Here's how you can change your language preference across different devices: For laptops and desktops:Click on the language togg
I am trying to update the OSNtv box system software and getting this error "Update Failed". What should I do now?
If you are getting this error with the following error codes: ERROR 7, 10, 11, 12, 32, or 51 while downloading the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service center and they will be glad to assist yo
I live in a building with OSN. Why are a few of my channels not working?
Building restrictions can sometimes limit your channel access. Please check with your building management to ensure that your building dish(es) are properly installed. You should also check to see if they provide all of the signal polarities and bands required for specific channels.
What is TV & Remote pairing?
With the TV & Remote Pairing module, you can conveniently control your TV's functionalities like Power, Source, and Volume through the OSNtv remote.
Where can I find view a list of all my purchases from OSN Store?
Please follow the below steps to view your purchase on your OSN box: Press the Menu button on your remote control. Select ""My Purchases"" and press OK.
Does my OSN Box have channel sorting? Can I sort alphabetically?
Yes, it does. To sort your channels, go to "Menu" on your remote control, then select "Channel List", then select "organize" by pressing the yellow button then choose "Alphabetical."
How many OSN boxes are covered by Premium Warranty?
A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
Does OSN+ have subtitles?
Absolutely, we want all our customers to enjoy OSN+ in the language they love. Most of our content has either English or Arabic subtitles.You can switch them on or off or choose the language of the subtitles by clicking the subtitles icon on the video.
How do I purchase and download titles to my OSN box?
Downloading your favorite content is simple, just follow these steps: Press the On Demand button on your remote control. Click on OSN Store. Select what you want to buy. Click Buy. Confirm your purchase to start your download.
I have a technical issue and my box needs to be swapped. Will I lose my purchased content?
No, you don’t! Just call your local customer care center and they'll help re-download all your content on your new box.
I am unable to watch my TV since I've relocated. What should I do?
Oops! We never want your entertainment to come to a halt, please contact your local customer care center and we'll schedule a home visit. Sometimes, all it takes is a few simple steps to get you up and running again.
I cannot find Nat Geo People Channel?
Nat Geo People is no longer available in the region. But you still have access to the best in lifestyle entertainment on our exclusive channels – OSN Mezze and OSN Living. You can watch Grand Design, Anthony Bourdain: Parts Unknown and a lot more. In fact you can find an entire dedicated Lifestyle E
How do i cast on my TV
How do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio fea
From where can I access OSN+ app?
You can access OSN+ content in multiple ways.1. Press the"Home" button on the remote control; navigate to the "OSN+" logo in the sub-menu and press OK.2. If you are on the "HOME" screen of the launcher, upon scrolling you can find a tray with dedicated OSN+ content.3.
If I am a Platinum Plus/Dual Platinum subscriber and I already have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
We'd love nothing more than for the same content to appear on all your boxes, unfortunately you do need to purchase the content twice. A movie or series that you download will only be available on the box where you made your purchase, and not on your additional box.
How to search/install apps and games?
To search or install apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Navigate to the "APPS" tab of the box menu and press OK from the remote control.3. Naviagate to the Google Play in the a
How do I report a fault with my dish/box/remote/etc.?
If you have any problems, please contact us via live chat on the OSN website or submit a request from the navigation bar. Furthermore, you can contact your local customer service center and they will be happy to help you.
Can I rewind and fast-forward a Live TV program?
For Live TV channels that are available on the internet, you can rewind and fast-forward a program on these channels. To see if a channel is available on the internet, look for a WiFi symbol with the channel name in mini-EPG or a WiFi symbol on a channel card in TV Guide. If a channel is available o
How do I set Profiles
Now you can create up to 5 individual profile for your family members!How do I do this? Follow these simple steps:Go to SettingsClick on Manage ProfilesClick on Add ProfileChoose an avatar as a display icon for your profileSet a name for the profileSet Parental control restrictions on each profile f
What is the difference between Buy & Keep titles and rented titles on OSN Store?
Entertainment on OSN Store is available to either "Buy and Keep" or to "rent" and here's the difference between both options: When you "Buy and keep" a movie or a series, you can keep it for an unlimited amount of time in your folder to watch anytime, anywhere you want and as many times as you want
Can I change my LNB settings?
Unfortunately, you cannot. Your settings are linked to the type of LNB that you have installed.
How do I lock content on my Playlist?
The ‘lock’ option is used to ensure that specific titles in your Playlist don’t get deleted by other users or auto-settings. Follow these steps to ‘lock’ your Playlist or recorded items:Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button.Select Play
Why am I getting this error "Oops! Your device may not be supported" when pairing the TV & Remote?
With the TV & Remote Pairing module, you can conveniently control your TV's functionalities like Power, Source, and Volume through the OSNtv remote.Encountering issues with pairing? It could be due to:System could not detect your TV brand and/or the wrong TV brand was selected in “Manual TV
Do I need to pay extra for OSN+ Streaming?
If you are an tv Home Premium, OSN Home Premium, OSN Platinum pack subscriber - OSN+ Streaming app is included in your pack. You may contact your Customer Service agent to receive your login details. Other pack holders can enjoy OSN+ Streaming app as an add-on at a special price of only $5. Get in t
What content is available now?
We always try to mix it up so you'll never get bored with our content. If you want to check for all the content we have head to the HOME screen and discover plenty of content from LIVE TV, OSN+ and OSN OnDemand. Moreover, there are dedicated sections for different content ranging from latest m
Can I record two channels at the same time?
Yes, of course! Tune in to the channel you wish to record and press R, to record another channel at the same time switch to that channel and press R. Please note, while recording both channels you will have to remain tuned in to one of the channels and cannot tune in to a third channel.
How do I add reminders for future programs?
There are three ways to add reminders for upcoming shows or movies.Method 1: via SpotlightOnce you are on the spotlight for the upcoming content, there would be a "Set Reminder" button on the spotlight.Press OK after navigating to the "Set Reminder" button and a reminder would b
How can I schedule future recordings on my TV?
You'll love our record-it-now-watch-it-later feature! OSN TV guide provides you the option to schedule future recording session for movies or series. To schedule recording on an OSN channel, please follow these steps: Press the TV guide button on your remote. Use the arrow buttons and scroll to the