What equipment does my Premium Warranty plan cover?Your Premium Warranty plan covers: OSN box replacement in your home. Your dish. Your remote control. Your cabling.
From where do I set up my google account?If you have skipped the google account setup in the first time installation of the box, you can set up your google account when you go to the Google Play Store.
How do I report a fault with my dish/box/remote/etc.?If you have any problems, please contact us via live chat on the OSN website or MyOSN web portal. Furthermore, you can contact your local customer service center and they will be happy to help you.
How to search/install apps and games?To search or install apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Navigate to the "APPS" tab of the box menu and press OK from the remote control.3. Naviagate to the Google Play in the ap
I am seeing a black screen when I try to watch any OSN Channel. What should I do?If you are getting "No Signal," make sure your TV is tuned to the correct source and that the HDMI cable is not damaged and is properly connected. If you are still seeing a blank screen, follow the steps below:1. Unplug your OSNtv box’s power cable.2. Check the HDMI/video cables between yo
Do I lose my purchases if I switch OSN boxes?You will be able to re-download all the content you previously bought at no extra cost. If you face any issues, contact your local customer care center and they'll be happy to support you.
Can I get an OSN engineer to visit my home on weekends or in the evening?Absolutely! Our skilled engineers are on call seven days a week, including evenings.
How can I set parental control on my channels?To set the parental control on the channels, please follow the below steps:1. Go to 'Home' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the upper right corner and click on the settings 3. Select "Parental Control" and press OK.4. Enter the Pin
Where do I see my installed apps and games?To find the installed apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. You can access all of your installed apps and games from the installed apps tray on the HOME screen or You can naviagate to the
I pre-ordered a movie but I can’t watch it. What should I do?This could be due to the following reasons: Your Pre-ordered movie has not been released yet. Please check for internet connectivity issues. Please try to delete the movie and download it again on to your box.
I am unable to watch my TV since I've relocated. What should I do?Oops! We never want your entertainment to come to a halt, please contact your local customer care center and we'll schedule a home visit. Sometimes, all it takes is a few simple steps to get you up and running again.
What is Google Assistant button and how do I access it?Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,
If I am a Platinum Plus/Dual Platinum subscriber and I already have 2 OSN Plus HD boxes. Do I need to buy the same content twice?We'd love nothing more than for the same content to appear on all your boxes, unfortunately you do need to purchase the content twice. A movie or series that you download will only be available on the box where you made your purchase, and not on your additional box.
What Is Kids Section?OSNtv box gets you the brand new, dedicated KIDS section that offers family-friendly content for all age-groups.Now you can enjoy perfectly curated content for all age groups (toddlers to tweens) - in your preferred language!
Will anything happen to the movies that I've saved on my playlist?Don't worry, as long as you keep the same OSN box, your playlist will remain intact. However, if you choose to upgrade to a new box, your playlist will no longer be there and you will have to re-download the movies you wish to save.
Where can I find view a list of all my purchases from OSN Store?Please follow the below steps to view your purchase on your OSN box: Press the Menu button on your remote control. Select ""My Purchases"" and press OK.
How can I set up my preferred language in my OSN box?To choose the language for the OSNtv Box, please follow these steps:1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the upper right corner and click the SETTINGS . 3. Select "Device Settings" and press OK.4. You will land on the "Audio & Subtitles&q
What’s the reason to connect my box to the Internet?OSN tv BoxOSN Plus HD BoxTo get the most from your OSNtv box, you'll want to connect it to the internet. Once you do, you can then access 1000s of titles with a click of your remote.Moreover, you will need to connect to internet in order to install apps & games.You can connect to the intern
Can I record two channels at the same time?Yes, of course! Tune in to the channel you wish to record and press R, to record another channel at the same time switch to that channel and press R. Please note, while recording both channels you will have to remain tuned in to one of the channels and cannot tune in to a third channel.
RCU pairing with my OSNtv was not successful, what should I do now?If the RCU pairing failed, please bring the RCU closer to OSNtv box and try again to pair the RCU with the box. Please press the "LiveTV" and "Back" buttons simultaneously till the LED on the RCU blinks four times and then press any button on the RCU to pair it with the box.
How many channels can I block via parental control?If you're using parent control for your little ones, you can block any number of channels without a limit.
I have rented/bought a movie but I can’t watch it. What should I do?Please check for any Internet connectivity issues! If it still isn't working then try to delete the title and download it again on to your box. Check My Purchases to confirm title names and purchase transactions.
How many channels can I save on each favorite list?You can save as many channels as you want on your favorite channels list.
How can I schedule recordings for Free-To-Air channels?You can record on free to air through Time-based recording! Please follow the below steps: Press the Playlist button on your remote control unit. Press the Green button on your remote for Time-based recording option. Enter the channel number using the numeric buttons on your remote con
I have a technical issue and my box needs to be swapped. Will I lose my purchased content?No, you don’t! Just call your local customer care center and they'll help re-download all your content on your new box.
Can I change my LNB settings?Unfortunately, you cannot. Your settings are linked to the type of LNB that you have installed.
Can I disconnect the Wi-Fi and connect my box to the internet with an Ethernet cable?OSN tv BoxOSN Plus HD BoxYes, there is a dedicated Ethernet port in the box. You can connect to the internet through Wi-Fi or Ethernet cable.Yes, there are different ways to connect your TV. Just follow these simple steps: Remove the Wi-Fi dongle and connect the Ethernet cable. Restart your box. Pre
How can I scan the FTA (Free to Air) channels?To scan and add FTA satellite channels, please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS 3. Select "Satellite Scan" and press OK.4a. Click "Easy Scan&qu
Why are my downloads very slow?When you buy or rent a title from OSN Store or On Demand it will download to My Playlist & Download Manager. If the download time is slow, check your internet connection and make sure you aren't downloading multiple titles at the same time.
What type of titles can be bought on OSN Store?OSN Store has a various and diverse set of titles that every family member can enjoy! From the latest hits to must-see classics, you can instantly start collecting all your favorite movies and series when you 'Buy & Keep' them or 'Rent' them for a period of time.
If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.
How do i cast on my TVHow do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio fea
What is OSN Family (Channel 16)?A one-stop destination for the whole family to enjoy a magical experience watching the best-of movies and premium series in a safe viewing environment.
I have forgotten my parental control pin, how can I reset it?Don’t worry. Just follow the below simple steps to reset your pin:1. Visit the MyOSN web portal through https://myosn.osn.com.2. Login with your OSN ID and password.3. Click on "Support" tab.4. Once you scroll down, you will see two dropdown menus. Select "Reset my decoder pin" f
From where can I access Apps and Games?To explore apps and games, please follow these steps:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Naviagate to the APPS section in the menu and press OK.3. On Selecting “Apps” from the Menu, it will show you all the available apps and games.
How do I add reminders?There are three ways to add reminders for upcoming shows or movies.Method 1: via Spotlight1. Once you are on the spotlight for the upcoming content, there would be "Reminder" button on the spotlight. 2. Press OK after naviagating to the "Reminder" button and a reminder woul
Can I record Free-To-Air channels?Yes, of course! As long as the channel is listed on our On-Screen TV Guide, then you can record it at no extra cost. You can also use Time Based Recording to record your content.
What content is available now?We always try to mix it up so you'll never get bored with our content. If you want to check for all the content we have head to the HOME screen and discover plenty of content from LIVE TV, OSN+ and OSN OnDemand. Moreover, there are dedicated sections for different content ranging from latest mo
Can I add Premium Warranty during my initial warranty period?Yes, you can. Your plan will begin only after your OSN warranty expires. However, under the Free Warranty period you can add the new Premium Warranty product that covers re-installation which is not covered under the initial warranty.
What is Premium Warranty?Invest in peace of mind with our Premium WarrantyWhat do you get? Enjoy full coverage on your OSN equipment, free repairs and lots more with the only warranty endorsed by OSN. Protection for all your OSN equipment, including your box, satellite dish and remote control FREE installation if you mov