Do I lose my purchases if I switch OSN boxes?
You will be able to re-download all the content you previously bought at no extra cost. If you face any issues, contact your local customer care center and they'll be happy to support you.
Will my “Buy & Keep” content expire on OSN Store?
If you bought something with us, we'll always make sure you take full advantage of it! If you've bought titles from our OSN Store through our "Buy & Keep" feature, then they are yours to keep, so there's no expiry date. But please remember that in the first 24 hours of your purchase, the titles
If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.
How many channels can I block via parental control?
OSN tv BoxOSN HD BoxOSN Plus HD BoxIf you're using parent control for your little ones, you can block any number of channels without a limit.If you're using parent control for your little ones, you can block up to 100 channels.If you're using parent control for your little ones, you c
How many channels can I save on each favorite list?
OSN Plus HD BoxOSN tv BoxOSN HD BoxYou can create up to 4 favorite lists and in each list you can store up to 50 channels.You can save as many channels as you want on your favorite channels list. You can create up to 4 favorite lists and in each list you can store up to 50 channels.
I have purchased content(s) but its not downloading on my OSN box. What should I do?
If your purchased content isn't appearing on your box, you'll need to check your internet connection. To perform internet speed test, please follow the following steps:Go to 'Menu' on your remote control.Choose 'Settings'.Choose 'System setup'.Insert Pin code.
Will anything happen to the movies that I've saved on my playlist?
Don't worry, as long as you keep the same OSN box, your playlist will remain intact. However, if you choose to upgrade to a new box, your playlist will no longer be there and you will have to re-download the movies you wish to save.
How to add content to My List
Any content you watch or add to your list will appear in the “My List” section on the app.How do I add content to my list?Whenever you are on a title that you want to mark for later, you can click on the add to My List button on the screen and it goes straight to your list.How do I remove content fr
Where can I find my recorded items and my Playlist?
To watch your recorded items or your Playlist: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded. Select the c
What equipment does my Premium Warranty plan cover?
Your Premium Warranty plan covers: OSN box replacement in your home. Your dish. Your remote control. Your cabling.
I’ve just bought a box set of 10 episodes. Do I have to download all of them today?
No, you don’t. However, you do have a certain period of time to download them all so please make sure you download your content within your "Download Window."
I pre-ordered a movie but I can’t watch it. What should I do?
This could be due to the following reasons: Your Pre-ordered movie has not been released yet. Please check for internet connectivity issues. Please try to delete the movie and download it again on to your box.
How can I schedule future recordings on my TV?
You'll love our record-it-now-watch-it-later feature! OSN TV guide provides you the option to schedule future recording session for movies or series. To schedule recording on an OSN channel, please follow these steps: Press the TV guide button on your remote. Use the arrow buttons and scroll to the
How can I schedule recordings for Free-To-Air channels?
You can record on free to air through Time-based recording! Please follow the below steps: Press the Playlist button on your remote control unit. Press the Green button on your remote for Time-based recording option. Enter the channel number using the numeric buttons on your remote con
How many OSN boxes are covered by Premium Warranty?
A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
What is "Watch Now" content?
If a future program on a Live TV channel is already available on OSN+, then there will be a "Watch Now" tag on the program card in TV Guide.
What type of titles can be bought on OSN Store?
OSN Store has a various and diverse set of titles that every family member can enjoy! From the latest hits to must-see classics, you can instantly start collecting all your favorite movies and series when you 'Buy & Keep' them or 'Rent' them for a period of time.
I live in a building with OSN. Why are a few of my channels not working?
Building restrictions can sometimes limit your channel access. Please check with your building management to ensure that your building dish(es) are properly installed. You should also check to see if they provide all of the signal polarities and bands required for specific channels.
What content is available now?
We always try to mix it up so you'll never get bored with our content. If you want to check for all the content we have head to the HOME screen and discover plenty of content from LIVE TV, OSN+ and OSN OnDemand. Moreover, there are dedicated sections for different content ranging from latest m
How do I report a fault with my dish/box/remote/etc.?
If you have any problems, please contact us via live chat on the OSN website or submit a request from the navigation bar. Furthermore, you can contact your local customer service center and they will be happy to help you.
Can I disconnect the Wi-Fi and connect my box to the internet with an Ethernet cable?
OSN tv BoxOSN Plus HD BoxYes, there is a dedicated Ethernet port in the box. You can connect to the internet through Wi-Fi or Ethernet cable.Yes, there are different ways to connect your TV. Just follow these simple steps: Remove the Wi-Fi dongle and connect the Ethernet cable. Restart your box. Pre
Why do I need to connect to Internet?
OSNtv BoxOSN Plus HD BoxInternet is mandatory to complete the first-time installation process. Once you are done with the installation, you'll want to connect it to the internet to get the most from your OSNtv box as it will let you access 1000s of titles with a click of your remote.Moreover, y
Does my OSN Box have channel sorting? Can I sort alphabetically?
Yes, it does. To sort your channels, go to "Menu" on your remote control, then select "Channel List", then select "organize" by pressing the yellow button then choose "Alphabetical."
What channel names have changed recently and what channels are they now on?
To make your viewing experience a whole lot better, we are consistently aiming to enrich it and that can mean some channels may shift over the course of time. However, for full details please click here
How do I lock content on my Playlist?
The ‘lock’ option is used to ensure that specific titles in your Playlist don’t get deleted by other users or auto-settings. Follow these steps to ‘lock’ your Playlist or recorded items:Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button.Select Play
If I live in a building with a central dish system, can I still use an OSN box?
Yes, of course! We've catered our services to fit your needs, no matter where you live. You can enjoy all the OSN box features, even if you live in a building with a central dish.
How can I check the hard disk space available on my OSN Plus HD Box?
Your memory space on your box is there for lots of reason, including to record your entertainment, save bought movies, faster processing time, create favorite lists etc...basically to customize your viewing experience. To check free hard disk space, please follow the following steps:Press the Playli
Can I record two channels at the same time?
Yes, of course! Tune in to the channel you wish to record and press R, to record another channel at the same time switch to that channel and press R. Please note, while recording both channels you will have to remain tuned in to one of the channels and cannot tune in to a third channel.
I am checking the system updates and getting this error "Unable to check updates". What should I do now?
If you are getting this error with the following error codes: OT-100, OT-102, OT-103, OT-104, OT-105, OT-106, OT-107, OT-108, OT-109 while checking the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service cen
If I am a Platinum Plus/Dual Platinum subscriber and I already have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
We'd love nothing more than for the same content to appear on all your boxes, unfortunately you do need to purchase the content twice. A movie or series that you download will only be available on the box where you made your purchase, and not on your additional box.
How can I watch a program from past?
Accessing past programs for different channels is easy. You can follow the below simple steps to access the past programs for different channels:Go to TV Guide either from the Home page or by pressing the search key from RCU while watching a Live TV program.Once you land on the TV guide, go to any c
Where can I find view a list of all my purchases from OSN Store?
Please follow the below steps to view your purchase on your OSN box: Press the Menu button on your remote control. Select ""My Purchases"" and press OK.
How do I connect my OSNtv box to the internet?
To connect the OSNtv box to the internet, please follow these steps:Press the Home button on your remote control.Navigate to the sub-menu at the top-right corner and click SETTINGS. Select "Network" and press OK.From here you can connect to the Wi-Fi network.
I am trying to update the OSNtv box system software and getting this error "Update Failed". What should I do now?
If you are getting this error with the following error codes: ERROR 7, 10, 11, 12, 32, or 51 while downloading the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service center and they will be glad to assist yo
What is Reverse EPG?
Reverse EPG is a feature in OSNtv that lets the users watch the past contents of specific channels. To access the reverse EPG:Go to TV Guide either from the Home page or by pressing the search key from RCU while watching a Live TV program.Once you land on the TV guide, go to any channel by using the
Who can access OSN Store?
All OSN subscribers with an OSN Plus HD box can access our OSN Store.Here's how you can access it: All you need to do is connect your box to the internet to start buying or renting your favorite content. If you don't have an OSN box that supports OSN store then please call your local customer care c
How to search/install apps and games?
To search or install apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Navigate to the "APPS" tab of the box menu and press OK from the remote control.3. Naviagate to the Google Play in the a
How can I use google assitant?
Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,
Why am I getting this error "Oops! Your device may not be supported" when pairing the TV & Remote?
With the TV & Remote Pairing module, you can conveniently control your TV's functionalities like Power, Source, and Volume through the OSNtv remote.Encountering issues with pairing? It could be due to:System could not detect your TV brand and/or the wrong TV brand was selected in “Manual TV
How do I add reminders for future programs?
There are three ways to add reminders for upcoming shows or movies.Method 1: via SpotlightOnce you are on the spotlight for the upcoming content, there would be a "Set Reminder" button on the spotlight.Press OK after navigating to the "Set Reminder" button and a reminder would b