How many movies or series can I download at a time?
You can download a maximum of 10 pieces of content simultaneously.
What Is Kids Section?
OSNtv box gets you the brand new, dedicated KIDS section that offers family-friendly content for all age-groups.Now you can enjoy perfectly curated content for all age groups (toddlers to tweens) - in your preferred language!
Does OSN+ have subtitles?
Absolutely, we want all our customers to enjoy OSN+ in the language they love. Most of our content has either English or Arabic subtitles.You can switch them on or off or choose the language of the subtitles by clicking the subtitles icon on the video.
What is the difference between Buy & Keep titles and rented titles on OSN Store?
Entertainment on OSN Store is available to either "Buy and Keep" or to "rent" and here's the difference between both options: When you "Buy and keep" a movie or a series, you can keep it for an unlimited amount of time in your folder to watch anytime, anywhere you want and as many times as you want
I have rented/bought a movie but I can’t watch it. What should I do?
Please check for any Internet connectivity issues! If it still isn't working then try to delete the title and download it again on to your box. Check My Purchases to confirm title names and purchase transactions.
Why are my downloads very slow?
When you buy or rent a title from OSN Store or On Demand it will download to My Playlist & Download Manager. If the download time is slow, check your internet connection and make sure you aren't downloading multiple titles at the same time.
How can I set parental control on my channels?
OSNtv BoxOSN Plus HD BoxOSN HD BoxTo set parental control on the channels, please follow the below steps:Go to 'Home' by pressing the Home button on the remote control. Navigate to the sub-menu at the upper right corner and click on the settings.Select "Parental Control" and pres
How can I create a favourite list on my box?
OSNtv boxOSN Plus HD boxOSN HD boxFor ease of access, you can add channels to your favorites list. Please follow the steps below to add a channel to your favorites:Press the LiveTV button on your remote control to tune to any channel.Once you are on the tv playback screen press the LiveTV button on
What’s the difference between the various OSN boxes?
More details click here OSN Plus HD Wi-Fi Box OSN Plus HD Box Show Box Zapper Box Instant accees to full digital library & catch-up TV on OSN on Demand ✓ ✓ Storage capacity:enough space to record 100's of hours of HD TV ✓ ✓ Control yo
From where can I access Apps and Games?
To explore apps and games, please follow these steps:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Naviagate to the APPS section in the menu and press OK.3. On Selecting “Apps” from the Menu, it will show you all the available apps and games.
Where do I see my installed apps and games?
To find the installed apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. You can access all of your installed apps and games from the installed apps tray on the HOME screen or You can naviagate to the
Remote Control Unit (RCU) pairing with my OSNtv was not successful, what should I do now?
If the Remote Contolr Unit (RCU) pairing failed, please bring the RCU closer to OSNtv box and try again to pair the RCU with the box. Please press the "LiveTV" and "Back" buttons simultaneously till the LED on the RCU blinks four times and then press any button on the RCU to pair
I am getting a "Ref Code: 4" error message. What does it mean and how to resolve the issue?
OSN tv BoxOSN Plus HD BoxThis error has two subcategories:4a or 4c - This channel is not available with your OSN Live TV subscription.Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.4d - Your OSN box is unable to receive the signal and
How do I purchase and download titles to my OSN box?
Downloading your favorite content is simple, just follow these steps: Press the On Demand button on your remote control. Click on OSN Store. Select what you want to buy. Click Buy. Confirm your purchase to start your download.
What is OnDemand?
Break away from your mundane TV schedule and browse a massive digital library that allows instant viewing, rentals and the choice to buy the latest cinema releases. Watch over thousand hours of content easily with a defined folder system and search button. You can also rent all the latest releases o
How do I set Profiles
Now you can create up to 5 individual profile for your family members!How do I do this? Follow these simple steps:Go to SettingsClick on Manage ProfilesClick on Add ProfileChoose an avatar as a display icon for your profileSet a name for the profileSet Parental control restrictions on each profile f
Can I add Premium Warranty during my initial warranty period?
Yes, you can. Your plan will begin only after your OSN warranty expires. However, under the Free Warranty period you can add the new Premium Warranty product that covers re-installation which is not covered under the initial warranty.
What is Premium Warranty?
Invest in peace of mind with our Premium WarrantyWhat do you get? Enjoy full coverage on your OSN equipment, free repairs and lots more with the only warranty endorsed by OSN. Protection for all your OSN equipment, including your box, satellite dish and remote control FREE installation if you mov
How can I pay for my Premium Warranty plan?
You can pay for your Premium Warranty plan with your Credit Card. If you use the Direct Debit payment option, you will need to change it to include your Premium Warranty Plan.
What is TV & Remote pairing?
With the TV & Remote Pairing module, you can conveniently control your TV's functionalities like Power, Source, and Volume through the OSNtv remote.
From where can I access OSN+ app?
You can access OSN+ content in multiple ways.1. Press the"Home" button on the remote control; navigate to the "OSN+" logo in the sub-menu and press OK.2. If you are on the "HOME" screen of the launcher, upon scrolling you can find a tray with dedicated OSN+ content.3.
How do I get a Wi-Fi dongle so that I can connect wirelessly?
If you want to request for any additional OSN box equipment, kindly give your local customer care center a call and they'll be able to assist you.Some parts may require a fee and others may depend on our availability.
Can I restore the default factory settings for my box?
Unfortunately, you cannot. It’s not advisable to restore your settings as it will result in losing your current configured settings.
I have OSN subscription why can't I watch OSN+ content?
You can enhance the variety of your content to watch through OSN+, however, you need to subscribe to the OSNtv pack that covers OSN+ subscription. You can go to MyOSN web portal and buy the pack that covers OSN+ subscription. For more information, please contact your local customer care center and t
Can I record Free-To-Air channels?
Yes, of course! As long as the channel is listed on our On-Screen TV Guide, then you can record it at no extra cost. You can also use Time Based Recording to record your content.
How can I navigate through the TV Guide on my OSN box?
OSNtv BoxOSN Plus HD BoxOnce you land on the TV guide, you will see a grid view and on the left, it will show:ALLCATEGORYFAVOURITESORTYou can view all the channels and their program details by navigating Left, Right, Up, or Down with the help of remote.To navigate through the TV Guide, please follow
I have forgotten my parental control pin, how can I reset it?
Don’t worry. Just follow the below simple steps to reset your pin:1. Visit the MyOSN web portal through https://myosn.osn.com.2. Login with your OSN ID and password.3. Click on "Support" tab.4. Once you scroll down, you will see two dropdown menus. Select "Reset my decoder pin" f
How can I record from live TV?
Your OSN box allows you to record LIVE TV channels, including your favorite FTA channels, to watch later. All you have to do is, tune in to the channel, and select the program you'd like to record, and hit 'R' on your remote. To stop the recording, hit 'R' again. Now, you can watch it whenever you l
My purchased content was accidently deleted. Do I need to pay for it again?
No you don't. If you are still within your Download Window time-period, you can download it again. If your Download Window has expired, call your local customer care center and they’ll help you download your content again.
How can I scan the OSN satellite channels?
To scan and add OSN satellite channels, please follow the steps below:1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS (gear icon).3. Select "Satellite Scan" and press OK.4. Go to the "Scan OSN Channels" t
How can I refresh the signal for a channel?
You can send a signal via the MyOSN web portal's SUPPORT tab by following the steps below. While sending the signal, please ensure that your box is tuned to an OSN channel.1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT tab.3. Select the correct erro
How do i cast on my TV
How do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio fea
How can I view the TV Guide on my OSNtv box?
To access the TV Guide while watching Live TV, simply press the "Search" button on your remote. If you're not watching Live TV, first press the TV button on your remote and then press the "Search" button on the remote.You can also access the TV Guide from the TV Guide tray o
How to use the remote control unit for OSNtv?
The OSNtv remote control unit is paired through Bluetooth and can be used to perform multiple functions in OSNtv. The OSNtv RCU has the following buttons and functions:1. Power Button: It is pressed to switch on or off the OSNtv.2. Source Button: It is pressed to change and select the input source f
Can I get an OSN engineer to visit my home on weekends or in the evening?
Please contact your local customer care center and the customer agent will assist you.
How do I record an entire series?
To record an entire series you can click on TV guide, go to the channel airing the series you want to record, select the title, click R, select record series, to record the entire series. ------------------------------------------There's a newer, smarter software update for your STB– coming soon to
I cannot find Nat Geo People Channel?
Nat Geo People is no longer available in the region. But you still have access to the best in lifestyle entertainment on our exclusive channels – OSN Mezze and OSN Living. You can watch Grand Design, Anthony Bourdain: Parts Unknown and a lot more. In fact you can find an entire dedicated Lifestyle E
How do I watch a program on OSN on Demand?
Follow these steps: Press the On Demand or Menu button, select OSN On Demand. Select one of the available categories. Select the program you’d like to watch, press OK, then select Watch. The program will start playing. ***Note: You can pause, fast forward and rewind your program
What is OSN+ Streaming?
The OSN+ Streaming app is home to the greatest movies, the best series, OSN+ Originals and much more! We also carry HBO and Paramount+. As well as a collection of Arabic content, which is one of the largest in the region! Always providing you with hours of content to enjoy. And not only you, because
How can I find and watch content that doesn’t need to be downloaded (via the internet) to my OSN Plus HD box?
Look for the pieces of content that have a ‘Play’ button next to it can be watched right away - you don’t need to download it to your box.There's a newer, smarter software update for your STBcoming soon to all OSN HD Plus & Wi-Fi boxes.Look for the pieces of content that have a ‘OnDemand&#x