How can I watch a program from past?Accessing past programs for different channels is easy. You can follow the below simple steps to access the past programs for different channels:Go to TV Guide either from the Home page or by pressing the search key from RCU while watching a Live TV program.Once you land on the TV guide, go to any c
What is TV & Remote pairing?With the TV & Remote Pairing module, you can conveniently control your TV's functionalities like Power, Source, and Volume through the OSNtv remote.
What is "Watch Now" content?If a future program on a Live TV channel is already available on OSN+, then there will be a "Watch Now" tag on the program card in TV Guide.
How can I scan the OSN satellite channels?To scan and add OSN satellite channels, please follow the steps below:1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS (gear icon).3. Select "Satellite Scan" and press OK.4. Go to the "Scan OSN Channels" t
Can I rewind and fast-forward a Live TV program?For Live TV channels that are available on the internet, you can rewind and fast-forward a program on these channels. To see if a channel is available on the internet, look for a WiFi symbol with the channel name in mini-EPG or a WiFi symbol on a channel card in TV Guide. If a channel is available o
Can I pause a Live TV program?For Live TV channels that are available on the internet, you can pause and play a program on these channels. To see if a channel is available on the internet, look for a WiFi symbol with the channel name in mini-EPG or a WiFi symbol on a channel card in TV Guide. If a channel is available on the int
How many OSN boxes are covered by Premium Warranty?A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
I am getting a "Ref Code: 4" error message. What does it mean and how to resolve the issue?OSN tv BoxOSN Plus HD BoxThis error has two subcategories:4a or 4c - This channel is not available with your OSN Live TV subscription.Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.4d - Your OSN box is unable to receive the signal and
I have forgotten my parental control pin, how can I reset it?Don’t worry. Just follow the below simple steps to reset your pin:1. Visit the MyOSN web portal through https://myosn.osn.com.2. Login with your OSN ID and password.3. Click on "Support" tab.4. Once you scroll down, you will see two dropdown menus. Select "Reset my decoder pin" f
The picture on my TV keeps flickering. What should I do?This could be because of the following factors:Bad weather or solar outage.The cables to your OSN box are not properly connected. Please ensure that the signal cable is firmly attached.If you live in a building with a central dish, this could be a problem with the building system; please contact bui
Where is OSN+ Streaming available?OSN+ Streaming is the leading streaming platform in the MENA region.You can subscribe to and enjoy our streaming service in the following countries:AlgeriaBahrainChadDjiboutiEgyptIraqJordanKuwaitLebanonLibyaMauritaniaMoroccoOmanPalestinian TerritoryQatarSaudi ArabiaSomaliaSudanSouth SudanTunisiaUnit
Using Smart TV to streamFor those who love spending time in front of the big screen of your home, the OSN+ App for Smart TV apps is the way to go. Read this article to find out all about using OSN+ on your Smart TV.What devices is OSN+ available on?How do I download OSN+ on my Samsung Smart TV?I can't find the OSN+ A
How do I report a fault with my dish/box/remote/etc.?If you have any problems, please contact us via live chat on the OSN website or submit a request from the navigation bar. Furthermore, you can contact your local customer service center and they will be happy to help you.
I have purchased content(s) but its not downloading on my OSN box. What should I do?If your purchased content isn't appearing on your box, you'll need to check your internet connection. To perform internet speed test, please follow the following steps:Go to 'Menu' on your remote control.Choose 'Settings'.Choose 'System setup'.Insert Pin code.
Who can access OSN Store?All OSN subscribers with an OSN Plus HD box can access our OSN Store.Here's how you can access it: All you need to do is connect your box to the internet to start buying or renting your favorite content. If you don't have an OSN box that supports OSN store then please call your local customer care c
How can I record from live TV?Your OSN box allows you to record LIVE TV channels, including your favorite FTA channels, to watch later. All you have to do is, tune in to the channel, and select the program you'd like to record, and hit 'R' on your remote. To stop the recording, hit 'R' again. Now, you can watch it whenever you l
I was doing Satellite Easy Scan and the "Satellite Scan could not be completed" error occurred. What should I do now?If satellite "Easy Scan" fails, first please make sure your OSNtv box has a stable satellite connection and wires are connected properly. After that, you can retry scanning satellite channels by selecting the "Scan Again" option.If scanning fails again then you can select the &q
How do I purchase and download titles to my OSN box?Downloading your favorite content is simple, just follow these steps: Press the On Demand button on your remote control. Click on OSN Store. Select what you want to buy. Click Buy. Confirm your purchase to start your download.
How do i cast on my TVHow do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio fea
How can I add/remove subtitles?OSNtv boxOSN Plus HD boxThere are two ways to add or remove subtitles. Method 1: To add or remove the subtitles on a program level while watching LIVE TV, please follow the steps below:Press the "Down" button on your remote control and it will bring up the mini EPG.Press the options button
Why do channels experience a short power outage in the afternoons during March and October?OSNtv BoxOSN Plus HD BoxDuring an Equinox, satellites can come in direct line with the sun, causing temporary signal interference. You may face a power outage on some of our channels due to the solar interference with the Nile Sat. But don’t worry, this will last for approximately 20 minutes only an
Why do I need to connect to Internet?OSNtv BoxOSN Plus HD BoxInternet is mandatory to complete the first-time installation process. Once you are done with the installation, you'll want to connect it to the internet to get the most from your OSNtv box as it will let you access 1000s of titles with a click of your remote.Moreover, y
Can I get an OSN engineer to visit my home on weekends or in the evening?Please contact your local customer care center and the customer agent will assist you.
How to check and get the OSNtv software update?It is recommended to always keep the software system updated. Please follow the steps below to update: 1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS .3. Select "Android Settings" and press OK.4. Go to "Apps&
How do l delete content on my Playlist?Follow these steps to delete your Playlist or recorded items: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded
A ‘Ref Code: 8’ error keeps appearing on my screen. What does this mean?OSN tv BoxOSN Plus HD BoxIf you keep seeing the "Ref Code: 8" error message on your screen, it means that the service or Free-To-Air viewing is disabled.Please contact your local customer service center and they will walk you through the necessary procedure.If a "code 8" error me
A "Ref Code: 14" error keeps appearing on my screen. What does it mean and how to resolve this?OSN Plus HD BoxOSN tv BoxIf a "code 14" error message keeps persisting on your screen, please ensure your smartcard number is identical to the smartcard number in the sticker on the rear panel of your box.Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from t
Remote Control Unit (RCU) pairing with my OSNtv was not successful, what should I do now?If the Remote Contolr Unit (RCU) pairing failed, please bring the RCU closer to OSNtv box and try again to pair the RCU with the box. Please press the "LiveTV" and "Back" buttons simultaneously till the LED on the RCU blinks four times and then press any button on the RCU to pair
Need to reset your password?Follow the below instructions to reset your password:Click on Sign in / Login existing user from App or WebClick on choose a new password or forgot passwordInsert the email address (or mobile number) that you signed up with then click on continueClick on send verification codeYou will receive an ema
How can I scan the FTA (Free to Air) channels?To scan and add FTA satellite channels, please follow the steps below:1. Press the Home button on your remote control.2. Navigate to the sub-menu at the top-right corner and click SETTINGS.3. Select "Satellite Scan" and press OK.4. Go to the "Scan Free to Air Channels" tab.5a. Cl
How can I set up my preferred language in my OSN box?OSNtv BoxOSN HD BoxOSN Plus HD BoxTo choose the language for the OSNtv Box, please follow these steps:Press the Home button on your remote control.Navigate to the sub-menu at the upper right corner and click SETTINGS.Select "Device Settings" and press OK.You will land on the "Audio &a
How do I send refresh signals to my OSN smartcard?You will need to go to one of your OSN channels and send an activation signal to your OSN smartcard.To send an activation signal to your OSN smartcard, go to the MyOSN web portal and follow the steps below:1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT t
I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?If a black or blue screen persists on your TV, then attempt the following:1. Unplug your OSNtv box’s power cable.2. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug).3. Plug the power cable back in.4. Change the TV source/input by pressing the source/input button on y
How to install OSNtv for the first time?To install the OSNtv for the first time, please follow the below steps:1. First of all, as soon as you plug in the box for the first time, you will see a few animations.2. The first step you need to do is pair the remote control unit (RCU) with the box.3. Next, select the language on the welcome scr
I was doing Satellite Custom Scan and "Satellite Scan could not be completed" error occurred. What should I do now?If satellite "Custom Scan" fails, first please make sure your OSNtv box has a stable satellite connection and wires are connected properly. After that, you can retry scanning satellite channels by selecting the "Custom Setup" option. Please make sure you enter the correct satelli
A ‘Code 1’ error keeps appearing on my screen. What does this mean?If a "code 1" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to clean the chip on the smart card and insert it back to the box (for OSN HD and OSN Plus HD box, the chip should be facing forward and downward)
How can I scan to add missing channels?To perform a free scan, follow the below steps:Go to Menu.Select Settings.Choose System setup.Enter Pin code.Choose Free Scan.Choose Satellite Scan.To start automatic scanning, press the green button on your remote control.For manual scanning choose the satellite, then change 'Transponder'
I am seeing a black screen when I try to watch any OSN Channel. What should I do?OSN tv BoxOSN Plus HD BoxIf you are getting "No Signal," make sure your TV is tuned to the correct source and that the HDMI cable is not damaged and is properly connected. If you are still seeing a blank screen, follow the steps below:1. Unplug your OSNtv box’s power cable.2. Check the HDM
Can I delete Free-To-Air channels before channel number 1000?Unfortunately, you cannot…only we can manage all the channels from 1-1000 in order to maintain a consistent On-Screen TV Guide for all our viewers.------------------------------------------There's a newer, smarter software update for your STB– coming soon to all OSN HD Plus & Wi-Fi boxes.Ye
What channel names have changed recently and what channels are they now on?To make your viewing experience a whole lot better, we are consistently aiming to enrich it and that can mean some channels may shift over the course of time. However, for full details please click here