How can I scan to add missing channels?To perform a free scan, follow the below steps: Go to Menu. Select Settings. Choose System setup. Enter Pin code (0000). Choose Free Scan. Choose Satellite Scan. To start automatic scanning, press the green button on your remote control. For manual scanning choose the satellite, then change 'Transp
How can I check the hard disk space available on my OSN Plus HD Box?Your memory space on your box is there for lots of reason, including to record your entertainment, save bought movies, faster processing time, create favorite lists etc...basically to customize your viewing experience. To check free hard disk space, please follow the following steps: Press the Play
From where can I access OSN+ app?You can access OSN+ content in multiple ways.1. Press the"Home" button on the remote control; navigate to the "OSN+" logo in the sub-menu and press OK.2. If you are on the "HOME" screen of the launcher, upon scrolling you can find a tray with dedicated OSN+ content.3.
Why do channels experience a short power outage in the afternoons during March and October?OSN Plus HD BoxOSN tv BoxDuring an Equinox, satellites can come in direct line with the sun, causing temporary signal interference. You may face a power outage on some of our channels due to the solar interference with the Nile Sat. But don’t worry, this will last for approximately 20 minutes only a
How can I pay for my Premium Warranty plan?You can pay for your Premium Warranty plan with your Credit Card. If you use the Direct Debit payment option, you will need to change it to include your Premium Warranty Plan.
I’m moving. Can OSN help me relocate my unit/s to my new house?Yes, we can definitely assist you. All you need to do is unplug and take your set top box / HDMI cable and remote control to your new house. A technician will drop by and set up your connection. You can schedule this through the MyOSN app or give us a call. Please note, there will be a minimal charg
I live in a building with OSN. Why are a few of my channels not working?Building restrictions can sometimes limit your channel access. Please check with your building management to ensure that your building dish(es) are properly installed. You should also check to see if they provide all of the signal polarities and bands required for specific channels.
Where is OSN+ Streaming available?OSN+ Streaming is the leading streaming platform in the MENA region.You can subscribe to and enjoy our streaming service in the following countries:AlgeriaBahrainChadDjiboutiEgyptIraqJordanKuwaitLebanonLibyaMauritaniaMoroccoOmanPalestinian TerritoryQatarSaudi ArabiaSomaliaSudanSouth SudanTunisiaUnit
How do I record an entire series?To record an entire series you can click on TV guide, go to the channel airing the series you want to record, select the title, click R, select record series, to record the entire series. ------------------------------------------There's a newer, smarter software update for your STB– coming soon to
How can I record from live TV?Your OSN box allows you to record LIVE TV channels, including your favorite FTA channels, to watch later. All you have to do is, tune in to the channel, and select the program you'd like to record, and hit 'R' on your remote. To stop the recording, hit 'R' again. Now, you can watch it whenever you l
How do I report a fault with my dish/box/remote/etc.?If you have any problems, please contact us via live chat on the OSN website or submit a request from the navigation bar. Furthermore, you can contact your local customer service center and they will be happy to help you.
Where can I find my downloaded/purchased content on my OSN box?OSN Store offers a huge library of content and gives you the option to buy and keep it, in addition to the regular content available on OSN On Demand. To find your content on your box, follow these steps: Press the OK or the Menu button on your remote control. Go to My Purchase List to check purcha
I am seeing a black screen when I try to watch any OSN Channel. What should I do?OSN tv BoxOSN Plus HD BoxIf you are getting "No Signal," make sure your TV is tuned to the correct source and that the HDMI cable is not damaged and is properly connected. If you are still seeing a blank screen, follow the steps below:1. Unplug your OSNtv box’s power cable.2. Check the HDM
Where can I find my recorded items and my Playlist?To watch your recorded items or your Playlist: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded. Select the c
I am getting "Ref Code: 4" error meesage. What does it mean and how to resolve the issue?This error has two subcategories:4a or 4c - This channel is not available with your OSN Live TV subscription.Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.4d - Your OSN box is unable to receive the signal and you need to refresh the s
The picture on my TV keeps flickering. What should I do?This could be because of the following factors:Bad weather or solar outage.The cables to your OSN box are not properly connected. Please ensure that the signal cable is firmly attached.If you live in a building with a central dish, this could be a problem with the building system; please contact bui
A ‘Code 1’ error keeps appearing on my screen. What does this mean?If a "code 1" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to clean the chip on the smart card and insert it back to the box (for OSN HD and OSN Plus HD box, the chip should be facing forward and downward)
My purchased content was accidently deleted. Do I need to pay for it again?No you don't. If you are still within your Download Window time-period, you can download it again. If your Download Window has expired, call your local customer care center and they’ll help you download your content again.
How do I purchase and download titles to my OSN box?Downloading your favorite content is simple, just follow these steps: Press the On Demand button on your remote control. Click on OSN Store. Select what you want to buy. Click Buy. Confirm your purchase to start your download.
Why do I get a black screen when I try to watch the downloaded content on my OSN Plus HD box?To be able to watch and enjoy the content without any difficulties, please ensure that the HDMI cable is connected properly to both your OSN box and the TV set. Note: Viewing HD contents will not be possible via AV cable connection.
How can I navigate to the TV Guide on my OSNtv box?To access the TV Guide while watching Live TV, simply press the "Search" icon on your remote. If you're not watching Live TV, first press the TV icon on your remote and then press the "Search" icon button on remote.You can also access the TV Guide from the TV Guide tray on t
Using Smart TV to streamFor those who love spending time in front of the big screen of your home, the OSN+ App for Smart TV apps is the way to go. Read this article to find out all about using OSN+ on your Smart TV.What devices is OSN+ available on?How do I download OSN+ on my Samsung Smart TV?I can't find the OSN+ A
What’s the difference between the various OSN boxes?More details click here OSN Plus HD Wi-Fi Box OSN Plus HD Box Show Box Zapper Box Instant accees to full digital library & catch-up TV on OSN on Demand ✓ ✓ Storage capacity:enough space to record 100's of hours of HD TV ✓ ✓ Control yo
What is OSN+ Streaming?The OSN+ Streaming app is home to the greatest movies, the best series, OSN+ Originals and much more! We also carry HBO and Paramount+. As well as a collection of Arabic content, which is one of the largest in the region! Always providing you with hours of content to enjoy. And not only you, because
What does the error message "No information available" on Free-to-Air channels mean?The error message "No information available" on free-to-air or non-OSN channels indicates that the channel source does not provide program information.Please contact your local customer service center for more information.
Parental control on OSN+Want to stop the little ones watching stuff they shouldn't? Read this article to understand how to activate Parental Controls and choose the age settings that you would like to enable on your account.Go to SettingsClick on Manage ProfilesAdd or choose a profile you want to editSet the parental
How many movies or series can I download at a time?You can download a maximum of 10 pieces of content simultaneously.
A ‘Ref Code: 8’ error keeps appearing on my screen. What does this mean?OSN tv BoxOSN Plus HD BoxIf you keep seeing the "Ref Code: 8" error message on your screen, it means that the service or Free-To-Air viewing is disabled.Please contact your local customer service center and they will walk you through the necessary procedure.If a "code 8" error me
How do I watch a program on OSN on Demand?Follow these steps: Press the On Demand or Menu button, select OSN On Demand. Select one of the available categories. Select the program you’d like to watch, press OK, then select Watch. The program will start playing. ***Note: You can pause, fast forward and rewind your program
How many OSN boxes are covered by Premium Warranty?A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
How do l delete content on my Playlist?Follow these steps to delete your Playlist or recorded items: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded
How can I connect my OSN box to the internet?OSN Plus HD BoxOSN tv BoxConnect directly using an ethernet cable, orConnect via Wi-Fi using a dongle or extenderOSN Plus HD WiFi box Connect via the built in Wi-Fi To connect using an Ethernet cable, please follow the steps below:Connect your Ethernet cable to the Ethernet port at the back of your
Managing Devices on OSN+OSN+ is available to watch anytime, anywhere on your mobile, desktop, laptop, Smart TVs and more. Read this article to find out how many devices you can register on your OSN+ account, and how to manage them.How many devices can I register on OSN+?On how many devices can I watch OSN+ at the same t
How many channels can I block via parental control?OSN tv BoxOSN HD BoxOSN Plus HD BoxIf you're using parent control for your little ones, you can block any number of channels without a limit.If you're using parent control for your little ones, you can block up to 100 channels.If you're using parent control for your little ones, you c
I am getting a "Ref Code: 4" error message. What does it mean and how to resolve the issue?OSN tv BoxOSN Plus HD BoxThis error has two subcategories:4a or 4c - This channel is not available with your OSN Live TV subscription.Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.4d - Your OSN box is unable to receive the signal and
I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?If a black or blue screen persists on your TV, then attempt the following:1. Unplug your OSNtv box’s power cable.2. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug).3. Plug the power cable back in.4. Change the TV source/input by pressing the source/input button on y
How to use the remote control unit for OSNtv?The OSNtv remote control unit is paired through Bluetooth and can be used to perform multiple functions in OSNtv. The OSNtv RCU has the following buttons and functions:1. Power Button: It is pressed to switch on or off the OSNtv.2. Source Button: It is pressed to change and select the input source f
How can I use google assitant?Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,
How to search for movies or series?There are three ways to search for titles:Method-1: Search via Menu1. If you are on the home screen, navigate to the "Search" icon at the top-right of the screen with the help of remote control and press OK.2. Type or speak the title of the movie or series you are looking for in Arabic or
How can I add/remove subtitles?It's super simple: grab your remote control and press (Lang/Subt) button to change the settings as desired.