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I have a technical issue and my box needs to be swapped. Will I lose my purchased content?
No, you don’t! Just call your local customer care center and they'll help re-download all your content on your new box.How do I report a fault with my dish/box/remote/etc.?
For any issues that you are experiencing, feel free to contact your local customer care center and they'll be happy to help.Why do channels experience a short power outage in the afternoons during March and October?
During an Equinox, satellites can come in direct line with the sun, causing temporary signal interference. You may face a power outage on some of our channels due to the solar interference with the Nile Sat. But don’t worry, this will last for approximately 20 minutes only and happens at the same tiWhat does the error message "No information available" on Free-to-Air channels mean?
The error message "No information available" on free-to-air or non-OSN channels indicates that the channel source does not provide program information.Please contact your local customer service center for more information.Can I get an OSN engineer to visit my home on weekends or in the evening?
Absolutely! Our skilled engineers are on call seven days a week, including evenings.How can I set parental control on my channels?
To set the parental control on the channels, please follow the below steps:Go to 'Home' by pressing the Home button on the remote control. Navigate to the sub-menu at the upper right corner and click on the settings Select "Parental Control" and press OK.Enter the Pin Code (defauMy OSNtv subscription has expired. What should I do now?
If your OSNtv subscription has expired, you can resubscribe to your existing OSNtv pack or change your pack through MyOSN web portal. You can also contact your local customer care center and they will be happy to assist you.How to search for movies or series?
There are three ways to search for titles:Method-1: Search via Menu1. If you are on the home screen, navigate to the "Search" icon at the top-right of the screen with the help of remote control and press OK.2. Type or speak the title of the movie or series you are looking for in Arabic orHow can I scan the FTA (Free to Air) channels?
To scan and add FTA satellite channels, please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS 3. Select "Satellite Scan" and press OK.4a. Click "Easy Scan&quWhere do I see my installed apps and games?
To find the installed apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. You can access all of your installed apps and games from the installed apps tray on the HOME screen or You can naviagate to the AWhy do channels experience a short power outage in the afternoons during March and October?
During an Equinox, satellites can come in direct line with the sun, causing temporary signal interference. You may face a power outage on some of our channels due to the solar interference with the Nile Sat. But don’t worry, this will last for approximately 20 minutes only and happens at the same tiHow do I connect my OSNtv box to the internet?
To connect the OSNtv box to the internet, please follow these steps:1. Press the Home button on your remote control.2. Navigate to the sub-menu at the top-right corner and click the SETTINGS . 3. Select "Network" and press OK.4. From here you can connect to the Wi-Fi network.How many channels can I save on each favorite list?
You can save as many channels as you want on your favorite channels list.I am getting "Ref Code: 4" error meesage. What does it mean and how to resolve the issue?
This error has two subcategories:4a or 4c - This channel is not available with your OSN Live TV subscription.Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.4d - Your OSN box is unable to receive the signal and you need to refresh the sHow do I report a fault with my dish/box/remote/etc.?
If you have any problems, please contact us via live chat on the OSN website or MyOSN web portal. Furthermore, you can contact your local customer service center and they will be happy to help you.What Is Kids Section?
OSNtv box gets you the brand new, dedicated KIDS section that offers family-friendly content for all age-groups.Now you can enjoy perfectly curated content for all age groups (toddlers to tweens) - in your preferred language!Will anything happen to the movies that I've saved on my playlist?
Don't worry, as long as you keep the same OSN box, your playlist will remain intact. However, if you choose to upgrade to a new box, your playlist will no longer be there and you will have to re-download the movies you wish to save.I have forgotten my parental control pin, how can I reset it?
Don’t worry. Just follow the below simple steps to reset your pin:1. Visit the MyOSN web portal through https://myosn.osn.com.2. Login with your OSN ID and password.3. Click on "Support" tab.4. Once you scroll down, you will see two dropdown menus. Select "Reset my decoder pin" fWhat does the error message "No information available" on Free-to-Air channels mean?
Free-to-air or non-OSN channels with the error message "No information available," indicate that the channel source does not provide program information. For more information, please call your local customer care center.How do I add reminders?
There are three ways to add reminders for upcoming shows or movies.Method 1: via Spotlight1. Once you are on the spotlight for the upcoming content, there would be "Reminder" button on the spotlight. 2. Press OK after naviagating to the "Reminder" button and a reminder wouldI have purchased content(s) but its not downloading on my OSN box. What should I do?
If your purchased content isn't appearing on your box, you'll need to check your internet connection. To perform internet speed test, please follow the following steps: Go to 'Menu' on your remote control. Choose 'Settings'. Choose 'System setup'. Insert Pin code (default pin: 0000). Select 'InstalA "Ref Code: 14" error keeps appearing on my screen. What does it mean and how to resolve this?
"Ref Code: 14" error appears when the smart card is not synced with the OSNtv box. Kindly contact your local customer care center and they'll walk you through the necessary procedure.Where can I find view a list of all my purchases from OSN Store?
Please follow the below steps to view your purchase on your OSN box: Press the Menu button on your remote control. Select ""My Purchases"" and press OK.Do I need to pay extra for OSN+ Streaming?
If you are an OSN Home Premium, OSN Platinum pack subscriber - OSN+ Streaming app is available to you at no extra cost. You may contact your Customer Service agent to receive your login details. Other pack holders can enjoy OSN+ Streaming app as an add-on at a special price of only $5. Get in touchHow can I use google assitant?
Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,How can I create a favorite list on my box?
For ease of access, you can add channels to your favorites list. Please follow the steps below to add a channel to your favorites:1. Press the up button on your remote control and you will land on the Channel Management screen. 2. Go to the FAVORITES tab.3. Press OK on the "Add Favorite" (I received the following error message "Your receiver is unable to receive a signal". What should I do?
Because weather can affect the signal to your TV, the following message usually appears during poor weather. After the weather clears, the problem should be resolved.If not, please double-check that the signal cable (LNB) is properly connected.If the problem persists, please contact your local custoHow do i cast on my TV
How do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio feaCan I change my LNB settings?
Unfortunately, you cannot. Your settings are linked to the type of LNB that you have installed.How many channels can I block via parental control?
If you're using parent control for your little ones, you can block any number of channels without a limit.How to use the remote control unit for OSNtv?
The OSNtv remote control unit is paired through Bluetooth and can be used to perform multiple functions in OSNtv. The OSNtv RCU has the following buttons and functions:1. Power Button: It is pressed to switch on or off the OSNtv.2. Source Button: It is pressed to change and select the input source fMy OSNtv's status is Inactive. How to make it active?
You can activate your OSNtv subscription by paying and subscribing to an OSNtv pack through MyOSN web portal. For more information, please contact your local customer care center.The picture on my TV keeps flickering. What should I do?
This could be because of the following factors:1. Bad weather or solar outage.2. The cables to your OSN box are not properly connected. Please ensure that the signal cable is firmly attached.3. If you live in a building with a central dish, this could be a problem with the building system; please coWhat does the error message "This program is copy protected" mean?
If the following error message continues to appear on your screen, please disconnect all recording devices from the TV.Then unplug and replug the HDMI cable (preferably an OSN-certified cable).Please also ensure that the latest TV firmware/software is installed.If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?
If a black or blue screen persists on your TV, then attempt the following:1. Unplug your OSNtv box’s power cable.2. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug).3. Plug the power cable back in.4. Change the TV source/input by pressing the source/input button on yHow do I send refresh signals to my OSN smartcard?
You will need to go to one of your OSN channels and send an activation signal to your OSN smartcard.To send an activation signal to your OSN smartcard, go to the MyOSN webportal and follow the steps below:1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT taWho can access OSN Store?
All OSN subscribers with an OSN Plus HD box can access our OSN Store.Here's how you can access it: All you need to do is connect your box to the internet to start buying or renting your favorite content. If you don't have an OSN box that supports OSN store then please call your local customer care cWhat can I do with the OSN Plus HD box?
The OSN Plus HD box is one of our most coveted viewing boxes! With it you can take control of your TV and use all the fantastic features. By using your remote, you can record, rewind and pause live TV, enjoy stunning HD viewing, create your favorites list. It also has an online library and video recHow can I refresh the signal for a channel?
You can send a signal via the MyOSN web portal's SUPPORT tab by following the steps below. While sending the signal, please ensure that your box is tuned to an OSN channel.1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT tab.3. Select the correct erro