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Can I add Premium Warranty during my initial warranty period?
Yes, you can. Your plan will begin only after your OSN warranty expires. However, under the Free Warranty period you can add the new Premium Warranty product that covers re-installation which is not covered under the initial warranty.How can I pay for my Premium Warranty plan?
You can pay for your Premium Warranty plan with your Credit Card. If you use the Direct Debit payment option, you will need to change it to include your Premium Warranty Plan.I pre-ordered a movie but I can’t watch it. What should I do?
This could be due to the following reasons: Your Pre-ordered movie has not been released yet. Please check for internet connectivity issues. Please try to delete the movie and download it again on to your box.If I am a Platinum Plus with a second subscription/Get It All with Multi-room and I have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
Unfortunately, yes you do. A movie or series that you download will only be available on the box where you made your purchase and will not be visible on any of your additional boxes.I have rented/bought a movie but I can’t watch it. What should I do?
Please check for any Internet connectivity issues! If it still isn't working then try to delete the title and download it again on to your box. Check My Purchases to confirm title names and purchase transactions.I’ve just bought a box set of 10 episodes. Do I have to download all of them today?
No, you don’t. However, you do have a certain period of time to download them all so please make sure you download your content within your "Download Window."I have a technical issue and my box needs to be swapped. Will I lose my purchased content?
No, you don’t! Just call your local customer care center and they'll help re-download all your content on your new box.I am unable to watch my TV since I've relocated. What should I do?
Oops! We never want your entertainment to come to a halt, please contact your local customer care center and we'll schedule a home visit. Sometimes, all it takes is a few simple steps to get you up and running again.Can I change my LNB settings?
Unfortunately, you cannot. Your settings are linked to the type of LNB that you have installed.Can I get an OSN engineer to visit my home on weekends or in the evening?
Absolutely! Our skilled engineers are on call seven days a week, including evenings.Where can I find view a list of all my purchases from OSN Store?
Please follow the below steps to view your purchase on your OSN box: Press the Menu button on your remote control. Select ""My Purchases"" and press OK.What Is Kids Section?
OSNtv box gets you the brand new, dedicated KIDS section that offers family-friendly content for all age-groups.Now you can enjoy perfectly curated content for all age groups (toddlers to tweens) - in your preferred language!What is the difference between Buy & Keep titles and rented titles on OSN Store?
Entertainment on OSN Store is available to either "Buy and Keep" or to "rent" and here's the difference between both options: When you "Buy and keep" a movie or a series, you can keep it for an unlimited amount of time in your folder to watch anytime, anywhere you want and as many times as you wantWhy do channels experience a short power outage in the afternoons during March and October?
OSN Plus HD BoxOSN tv BoxDuring an Equinox, satellites can come in direct line with the sun, causing temporary signal interference. You may face a power outage on some of our channels due to the solar interference with the Nile Sat. But don’t worry, this will last for approximately 20 minutes only aWhy are my downloads very slow?
When you buy or rent a title from OSN Store or On Demand it will download to My Playlist & Download Manager. If the download time is slow, check your internet connection and make sure you aren't downloading multiple titles at the same time.How can I check the hard disk space available on my OSN Plus HD Box?
Your memory space on your box is there for lots of reason, including to record your entertainment, save bought movies, faster processing time, create favorite lists etc...basically to customize your viewing experience. To check free hard disk space, please follow the following steps: Press the PlayHow can I use google assitant?
Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,Can I record Free-To-Air channels?
Yes, of course! As long as the channel is listed on our On-Screen TV Guide, then you can record it at no extra cost. You can also use Time Based Recording to record your content.Parental control on OSN+
Want to stop the little ones watching stuff they shouldn't? Read this article to understand how to activate Parental Controls and choose the age settings that you would like to enable on your account.Go to SettingsClick on Manage ProfilesAdd or choose a profile you want to editSet the parentalFrom where can I access Apps and Games?
To explore apps and games, please follow these steps:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Naviagate to the APPS section in the menu and press OK.3. On Selecting “Apps” from the Menu, it will show you all the available apps and games.I live in a building with OSN. Why are a few of my channels not working?
Building restrictions can sometimes limit your channel access. Please check with your building management to ensure that your building dish(es) are properly installed. You should also check to see if they provide all of the signal polarities and bands required for specific channels.How do I report a fault with my dish/box/remote/etc.?
If you have any problems, please contact us via live chat on the OSN website or submit a request from the navigation bar. Furthermore, you can contact your local customer service center and they will be happy to help you.What languages does OSN+ support?
The OSN+ App supports both English and Arabic across all devices.Depending on where you're watching, you'll be able to select multiple language preferences. Here's how you can change your language preference across different devices: For laptops and desktops:Click on the language toggDo I need to pay extra for OSN+ Streaming?
If you are an tv Home Premium, OSN Home Premium, OSN Platinum pack subscriber - OSN+ Streaming app is included in your pack. You may contact your Customer Service agent to receive your login details. Other pack holders can enjoy OSN+ Streaming app as an add-on at a special price of only $5. Get in tCan I record two channels at the same time?
Yes, of course! Tune in to the channel you wish to record and press R, to record another channel at the same time switch to that channel and press R. Please note, while recording both channels you will have to remain tuned in to one of the channels and cannot tune in to a third channel.What’s the reason to connect my box to the Internet?
OSN tv BoxOSN Plus HD BoxTo get the most from your OSNtv box, you'll want to connect it to the internet. Once you do, you can then access 1000s of titles with a click of your remote.Moreover, you will need to connect to internet in order to install apps & games.You can connect to the internWhat type of titles can be bought on OSN Store?
OSN Store has a various and diverse set of titles that every family member can enjoy! From the latest hits to must-see classics, you can instantly start collecting all your favorite movies and series when you 'Buy & Keep' them or 'Rent' them for a period of time.Can I restore the default factory settings for my box?
Unfortunately, you cannot. It’s not advisable to restore your settings as it will result in losing your current configured settings.What is Premium Warranty?
Invest in peace of mind with our Premium WarrantyWhat do you get? Enjoy full coverage on your OSN equipment, free repairs and lots more with the only warranty endorsed by OSN. Protection for all your OSN equipment, including your box, satellite dish and remote control FREE installation if you movI am trying to update the OSNtv box system software and getting this error "Update Failed". What should I do now?
If you are getting this error with the following error codes: ERROR 7, 10, 11, 12, 32, or 51 while downloading the system update, please make sure your OSNtv box is connected to internet.If the issue still persists, please contact your local customer service center and they will be glad to assist yoI was doing Satellite Custom Scan and "Satellite Scan could not be completed" error occurred. What should I do now?
If "Custom Scan" failed, you can scan channels through automatic scan i.e. "Easy Scan" as well. In order to do "Easy Scan", please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-I have forgotten my parental control pin, how can I reset it?
Don’t worry. Just follow the below simple steps to reset your pin:1. Visit the MyOSN web portal through https://myosn.osn.com.2. Login with your OSN ID and password.3. Click on "Support" tab.4. Once you scroll down, you will see two dropdown menus. Select "Reset my decoder pin" fDoes my OSN Box have channel sorting? Can I sort alphabetically?
Yes, it does. To sort your channels, go to "Menu" on your remote control, then select "Channel List", then select "organize" by pressing the yellow button then choose "Alphabetical."If I am a Platinum Plus/Dual Platinum subscriber and I already have 2 OSN Plus HD boxes. Do I need to buy the same content twice?
We'd love nothing more than for the same content to appear on all your boxes, unfortunately you do need to purchase the content twice. A movie or series that you download will only be available on the box where you made your purchase, and not on your additional box.Do I lose my purchases if I switch OSN boxes?
You will be able to re-download all the content you previously bought at no extra cost. If you face any issues, contact your local customer care center and they'll be happy to support you.Who can access OSN Store?
All OSN subscribers with an OSN Plus HD box can access our OSN Store.Here's how you can access it: All you need to do is connect your box to the internet to start buying or renting your favorite content. If you don't have an OSN box that supports OSN store then please call your local customer care cI have purchased content(s) but its not downloading on my OSN box. What should I do?
If your purchased content isn't appearing on your box, you'll need to check your internet connection. To perform internet speed test, please follow the following steps: Go to 'Menu' on your remote control. Choose 'Settings'. Choose 'System setup'. Insert Pin code (default pin: 0000). Select 'InstalHow to search/install apps and games?
To search or install apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Navigate to the "APPS" tab of the box menu and press OK from the remote control.3. Naviagate to the Google Play in the aCan I disconnect the Wi-Fi and connect my box to the internet with an Ethernet cable?
OSN tv BoxOSN Plus HD BoxYes, there is a dedicated Ethernet port in the box. You can connect to the internet through Wi-Fi or Ethernet cable.Yes, there are different ways to connect your TV. Just follow these simple steps: Remove the Wi-Fi dongle and connect the Ethernet cable. Restart your box. PreWill anything happen to the movies that I've saved on my playlist?
Don't worry, as long as you keep the same OSN box, your playlist will remain intact. However, if you choose to upgrade to a new box, your playlist will no longer be there and you will have to re-download the movies you wish to save.