My purchased content was accidently deleted. Do I need to pay for it again?No you don't. If you are still within your Download Window time-period, you can download it again. If your Download Window has expired, call your local customer care center and they’ll help you download your content again.
Will my “Buy & Keep” content expire on OSN Store?If you bought something with us, we'll always make sure you take full advantage of it! If you've bought titles from our OSN Store through our "Buy & Keep" feature, then they are yours to keep, so there's no expiry date. But please remember that in the first 24 hours of your purchase, the titles
How do I set ProfilesNow you can create up to 5 individual profile for your family members!How do I do this? Follow these simple steps:Go to SettingsClick on Manage ProfilesClick on Add ProfileChoose an avatar as a display icon for your profileSet a name for the profileSet Parental control restrictions on each profile f
How do i cast on my TVHow do I cast to my TV?Follow the links in this article for all the details on how to cast to your TV.How do I cast through Chromecast?How do I cast through AirPlay?NOTE: You must have the latest OSN+ App installed and a compatible TV or device in order to cast to your TV.What subtitle and audio fea
I have OSN subscription why can't I watch OSN+ content?You can enhance the variety of your content to watch through OSN+, however, you need to subscribe to the OSNtv pack that covers OSN+ subscription. You can go to MyOSN web portal and buy the pack that covers OSN+ subscription. For more information, please contact your local customer care center and t
How to use the remote control unit for OSNtv?The OSNtv remote control unit is paired through Bluetooth and can be used to perform multiple functions in OSNtv. The OSNtv RCU has the following buttons and functions:1. Power Button: It is pressed to switch on or off the OSNtv.2. Source Button: It is pressed to change and select the input source f
What’s the difference between the various OSN boxes?More details click here OSN Plus HD Wi-Fi Box OSN Plus HD Box Show Box Zapper Box Instant accees to full digital library & catch-up TV on OSN on Demand ✓ ✓ Storage capacity:enough space to record 100's of hours of HD TV ✓ ✓ Control yo
How can I navigate through the TV Guide on my OSN box?OSN tv BoxOSN Plus HD BoxOnce you land on the TV guide, you will see a grid view and on the left it will show:ALLGENREFAVOURITESORTYou can view all the channels and their program details by navigating Left, Right, Up or Down with the help of remote.Moreover, clicking the Options button on any selec
What content is available now?We always try to mix it up so you'll never get bored with our content. If you want to check for all the content we have head to the HOME screen and discover plenty of content from LIVE TV, OSN+ and OSN OnDemand. Moreover, there are dedicated sections for different content ranging from latest m
How to check and get the OSNtv software update?It is recommended to always keep the software system updated. Please follow the steps below to update: 1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS .3. Select "Android Settings" and press OK.4. Go to "Apps&
How can I scan the FTA (Free to Air) channels?To scan and add FTA satellite channels, please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-right corner and click the SETTINGS 3. Select "Satellite Scan" and press OK.4a. Click "Easy Scan&qu
Why do I get a black screen when I try to watch the downloaded content on my OSN Plus HD box?To be able to watch and enjoy the content without any difficulties, please ensure that the HDMI cable is connected properly to both your OSN box and the TV set. Note: Viewing HD contents will not be possible via AV cable connection.
I received the following error message "Your receiver is unable to receive a signal". What should I do?Because weather can affect the signal to your TV, the following message usually appears during poor weather. After the weather clears, the problem should be resolved.If not, please double-check that the signal cable (LNB) is properly connected.If the problem persists, please contact your local custo
How can I set up my preferred language in my OSN box?OSN HD BoxOSN Plus HD BoxOSN tv BoxTo setup the Language on your box, please follow the following steps:Go to Menu. Choose Settings. Go to User Preferences. Enter Pin code (0000).Choose Language setup. Change the menu language, audio language and subtitle language as desired.You can choose to watch
Where do I see my installed apps and games?To find the installed apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. You can access all of your installed apps and games from the installed apps tray on the HOME screen or You can naviagate to the
What does the error message "This program is copy protected" mean?If the following error message continues to appear on your screen, please disconnect all recording devices from the TV.Then unplug and replug the HDMI cable (preferably an OSN-certified cable).Please also ensure that the latest TV firmware/software is installed.
How to install OSNtv for the first time?To install the OSNtv for the first time, please follow the steps below:1. First of all as soon as you plug in the box for the first time, you will see a few animations.2. The first step you need to do is pair the remote control unit (RCU) with the box.3. Next, select the language on the welcome scr
How do I get a Wi-Fi dongle so that I can connect wirelessly?If you want to request for any additional OSN box equipment, kindly give your local customer care center a call and they'll be able to assist you.Some parts may require a fee and others may depend on our availability.
What channel names have changed recently and what channels are they now on?To make your viewing experience a whole lot better, we are consistently aiming to enrich it and that can mean some channels may shift over the course of time. However, for full details please click here
What equipment does my Premium Warranty plan cover?Your Premium Warranty plan covers: OSN box replacement in your home. Your dish. Your remote control. Your cabling.
How many OSN boxes are covered by Premium Warranty?A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
Where can I find my downloaded/purchased content on my OSN box?OSN Store offers a huge library of content and gives you the option to buy and keep it, in addition to the regular content available on OSN On Demand. To find your content on your box, follow these steps: Press the OK or the Menu button on your remote control. Go to My Purchase List to check purcha
How do I send refresh signals to my OSN smartcard?You will need to go to one of your OSN channels and send an activation signal to your OSN smartcard.To send an activation signal to your OSN smartcard, go to the MyOSN web portal and follow the steps below:1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT t
I am getting a "Ref Code: 4" error message. What does it mean and how to resolve the issue?OSN tv BoxOSN Plus HD BoxThis error has two subcategories:4a or 4c - This channel is not available with your OSN Live TV subscription.Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.4d - Your OSN box is unable to receive the signal and
What can I do with the OSN Plus HD box?The OSN Plus HD box is one of our most coveted viewing boxes! With it you can take control of your TV and use all the fantastic features. By using your remote, you can record, rewind and pause live TV, enjoy stunning HD viewing, create your favorites list. It also has an online library and video rec
A ‘Code 2’ error keeps appearing on my screen. What does this mean?If a "code 2" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply). If none of these option prevail, kindly contact your local customer c
How many movies or series can I download at a time?You can download a maximum of 10 pieces of content simultaneously.
How can I add/remove subtitles?OSN Plus HD boxOSN tv boxIt's super simple: grab your remote control and press (Lang/Subt) button to change the settings as desired.There are two ways to add or remove subtitles. Method 1: To add or remove the subtitles on a program level while watching LIVE TV, please follow the steps below:1.
Remote Control Unit (RCU) pairing with my OSNtv was not successful, what should I do now?If the Remote Contolr Unit (RCU) pairing failed, please bring the RCU closer to OSNtv box and try again to pair the RCU with the box. Please press the "LiveTV" and "Back" buttons simultaneously till the LED on the RCU blinks four times and then press any button on the RCU to pair
How do I connect my OSN Plus HD box to the Internet with the Wi-Fi dongle?To connect your OSN Plus HD box with the dongle, follow these 2 simple steps: Connect the dongle to the back of your box The box will automatically restart to activate the changes – you can now enjoy 1000s of titles from our extensive content library. ------------------------------------------The
Does OSN+ have subtitles?Absolutely, we want all our customers to enjoy OSN+ in the language they love. Most of our content has either English or Arabic subtitles.You can switch them on or off or choose the language of the subtitles by clicking the subtitles icon on the video.
How can I refresh the signal for a channel?You can send a signal via the MyOSN web portal's SUPPORT tab by following the steps below. While sending the signal, please ensure that your box is tuned to an OSN channel.1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT tab.3. Select the correct erro
A ‘Code 1’ error keeps appearing on my screen. What does this mean?If a "code 1" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to clean the chip on the smart card and insert it back to the box (for OSN HD and OSN Plus HD box, the chip should be facing forward and downward)
If I live in a building with a central dish system, can I still use an OSN box?Yes, of course! We've catered our services to fit your needs, no matter where you live. You can enjoy all the OSN box features, even if you live in a building with a central dish.
How can I schedule recordings for Free-To-Air channels?You can record on free to air through Time-based recording! Please follow the below steps: Press the Playlist button on your remote control unit. Press the Green button on your remote for Time-based recording option. Enter the channel number using the numeric buttons on your remote con
What does the error message "No information available" on Free-to-Air channels mean?The error message "No information available" on free-to-air or non-OSN channels indicates that the channel source does not provide program information.Please contact your local customer service center for more information.
How can I record from live TV?Your OSN box allows you to record LIVE TV channels, including your favorite FTA channels, to watch later. All you have to do is, tune in to the channel, and select the program you'd like to record, and hit 'R' on your remote. To stop the recording, hit 'R' again. Now, you can watch it whenever you l
Where can I find my recorded items and my Playlist?To watch your recorded items or your Playlist: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded. Select the c
I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?If a black or blue screen persists on your TV, then attempt the following:1. Unplug your OSNtv box’s power cable.2. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug).3. Plug the power cable back in.4. Change the TV source/input by pressing the source/input button on y
How to add content to My ListAny content you watch or add to your list will appear in the “My List” section on the app.How do I add content to my list?Whenever you are on a title that you want to mark for later, you can click on the add to My List button on the screen and it goes straight to your list.How do I remove content fr