A ‘Ref Code: 8’ error keeps appearing on my screen. What does this mean?If you keep seeing the "Ref Code: 8" error message on your screen, it means that the service or Free-To-Air viewing is disabled.Please contact your local customer service center and they will walk you through the necessary procedure.
Can I get an OSN engineer to visit my home on weekends or in the evening?Absolutely! Our trained engineers are available 7 days a week, including evenings.
How can I set parental control on my channels?Adjusting Parental control can be done by following the below steps: Go to Menu on your remote control. Select Settings. Select Parental Control. Enter Pin Code 0000. Choose Set Rating and choose the parental rating that should be allowed for viewing. ---------------------
Why do I get a black screen when I try to watch the downloaded content on my OSN Plus HD box?To be able to watch and enjoy the content without any difficulties, please ensure that the HDMI cable is connected properly to both your OSN box and the TV set. Note: Viewing HD contents will not be possible via AV cable connection.
The picture on my TV keeps flickering. What should I do?This could be due to the following reasons, so please be patient: Bad weather or solar outage. The cables are not properly connected to your OSN box - please ensure the signal cable is fixed properly. If you are in a building with a central dish, this could be related to the building system - pleas
How can I find and watch content that doesn’t need to be downloaded (via the internet) to my OSN Plus HD box?Look for the pieces of content that have a ‘Play’ button next to it can be watched right away - you don’t need to download it to your box. ------------------------------------------There's a newer, smarter software update for your STB– coming soon to all OSN HD Plus & Wi-Fi boxes. Look for the p
How can I schedule future recordings on my TV?You'll love our record-it-now-watch-it-later feature! OSN TV guide provides you the option to schedule future recording session for movies or series. To schedule recording on an OSN channel, please follow these steps: Press the TV guide button on your remote. Use the arrow buttons and scroll to the
Why are my downloads very slow?When you buy or rent a title from OSN Store or On Demand it will download to My Playlist & Download Manager. If the download time is slow, check your internet connection and make sure you aren't downloading multiple titles at the same time.
How can I add/remove subtitles?There are two ways to add or remove subtitles. Method 1: To add or remove the subtitles on a program level while watching LIVE TV, please follow the steps below:1. Press the "Down" button on your remote control and it will bring up the mini EPG. 2. Press the options button 3. Navigate to
Does my OSN Box have channel sorting? Can I sort alphabetically?Yes, it does. To sort your channels, go to "Menu" on your remote control, then select "Channel List", then select "organize" by pressing the yellow button then choose "Alphabetical."
How to search/install apps and games?To search or install apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Navigate to the "APPS" tab of the box menu and press OK from the remote control.3. Naviagate to the Google Play in the ap
How many channels can I block via parental control?If you're using parent control for your little ones, you can block up to 100 channels.
My purchased content was accidently deleted. Do I need to pay for it again?No you don't. If you are still within your Download Window time-period, you can download it again. If your Download Window has expired, call your local customer care center and they’ll help you download your content again.
From where can I access Apps and Games?To explore apps and games, please follow these steps:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Naviagate to the APPS section in the menu and press OK.3. On Selecting “Apps” from the Menu, it will show you all the available apps and games.
A ‘Code 6’ error keeps appearing on my screen. What does this mean?If a "code 6" error message keeps persisting on your screen, please try sending a signal through the Troubleshooting tab under Support on MyOSN app or website.If this option doesn't prevail, kindly contact your local customer care center and they'll walk you through the necessary
How can I navigate to the TV Guide on my OSNtv box?To access the TV Guide while watching Live TV, simply press the "Search" icon on your remote. If you're not watching Live TV, first press the TV icon on your remote and then press the "Search" icon button on remote.You can also access the TV Guide from the TV Guide tray on t
What type of titles can be bought on OSN Store?OSN Store has a various and diverse set of titles that every family member can enjoy! From the latest hits to must-see classics, you can instantly start collecting all your favorite movies and series when you 'Buy & Keep' them or 'Rent' them for a period of time.
Can I delete Free-To-Air channels before channel number 1000?Unfortunately, you cannot…only we can manage all the channels from 1-1000 in order to maintain a consistent On-Screen TV Guide for all our viewers. ------------------------------------------There's a newer, smarter software update for your STB– coming soon to all OSN HD Plus & Wi-Fi boxes. Yes,
What is Premium Warranty?Invest in peace of mind with our Premium WarrantyWhat do you get? Enjoy full coverage on your OSN equipment, free repairs and lots more with the only warranty endorsed by OSN. Protection for all your OSN equipment, including your box, satellite dish and remote control FREE installation if you mov
I live in a building with OSN. Why are a few of my channels not working?Building restrictions can sometimes limit your channel access. Please check with your building management to ensure that your building dish(es) are properly installed. You should also check to see if they provide all of the signal polarities and bands required for specific channels.
What equipment does my Premium Warranty plan cover?Your Premium Warranty plan covers: OSN box replacement in your home. Your dish. Your remote control. Your cabling.
Parental control on OSN+Want to stop the little ones watching stuff they shouldn't? Read this article to understand how to activate Parental Controls and choose the age settings that you would like to enable on your account.Go to SettingsClick on Manage ProfilesAdd or choose a profile you want to editSet the parental
What languages does OSN+ support?The OSN+ App supports both English and Arabic across all devices.Depending on where you're watching, you'll be able to select multiple language preferences. Here's how you can change your language preference across different devices: For laptops and desktops:Click on the language togg
Can I record two channels at the same time?Yes, of course! Tune in to the channel you wish to record and press R, to record another channel at the same time switch to that channel and press R. Please note, while recording both channels you will have to remain tuned in to one of the channels and cannot tune in to a third channel.
How can I schedule recordings for Free-To-Air channels?You can record on free to air through Time-based recording! Please follow the below steps: Press the Playlist button on your remote control unit. Press the Green button on your remote for Time-based recording option. Enter the channel number using the numeric buttons on your remote con
What content is available now?We always try to mix it up so you'll never get bored with our content. If you want to check for all the content we have head to the HOME screen and discover plenty of content from LIVE TV, OSN+ and OSN OnDemand. Moreover, there are dedicated sections for different content ranging from latest mo
What is OSN Family (Channel 16)?A one-stop destination for the whole family to enjoy a magical experience watching the best-of movies and premium series in A safe viewing environment.
I live in a building with OSN. Why are a few of my channels not working?There are sometimes building restrictions that may limit your channel access. Please check with your building management to ensure that your building dish/dishes are installed properly. You also need to check if they provide all the signal polarities and bands that are needed for certain channels.
How can I set up my preferred language in my OSN box?To choose the language for the OSNtv Box, please follow these steps:1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the upper right corner and click the SETTINGS . 3. Select "Device Settings" and press OK.4. You will land on the "Audio & Subtitles&q
I was doing Satellite Easy Scan and the "Satellite Scan could not be completed" error occurred. What should I do now?If "Easy Scan" failed, you can scan channels through custom scan as well. In order to do "Custom Scan", please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-right corner and click the SE
How can I pay for my Premium Warranty plan?You can pay for your Premium Warranty plan with your Credit Card. If you use the Direct Debit payment option, you will need to change it to include your Premium Warranty Plan.
How can I set up my preferred language in my OSN box?To setup the Language on your box, please follow the following steps: Go to Menu. Choose Settings. Go to User Preferences. Enter Pin code (0000). Choose Language setup. Change the menu language, audio language and subtitle language as desired. -----------------------------------
Can I record Free-To-Air channels?Yes, of course! As long as the channel is listed on our On-Screen TV Guide, then you can record it at no extra cost. You can also use Time Based Recording to record your content.
How can I check the hard disk space available on my OSN Plus HD Box?Your memory space on your box is there for lots of reason, including to record your entertainment, save bought movies, faster processing time, create favorite lists etc...basically to customize your viewing experience. To check free hard disk space, please follow the following steps: Press the Play
I have rented/bought a movie but I can’t watch it. What should I do?Please check for any Internet connectivity issues! If it still isn't working then try to delete the title and download it again on to your box. Check My Purchases to confirm title names and purchase transactions.
From where can I access OSN+ app?You can access OSN+ content in multiple ways.1. Press the"Home" button on the remote control; navigate to the "OSN+" logo in the sub-menu and press OK.2. If you are on the "HOME" screen of the launcher, upon scrolling you can find a tray with dedicated OSN+ content.3.
Do I lose my purchases if I switch OSN boxes?You will be able to re-download all the content you previously bought at no extra cost. If you face any issues, contact your local customer care center and they'll be happy to support you.
A ‘Code 2’ error keeps appearing on my screen. What does this mean?If a "code 2" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply). If none of these option prevail, kindly contact your local customer c
Will my “Buy & Keep” content expire on OSN Store?If you bought something with us, we'll always make sure you take full advantage of it! If you've bought titles from our OSN Store through our "Buy & Keep" feature, then they are yours to keep, so there's no expiry date. But please remember that in the first 24 hours of your purchase, the titles
What is OSN+ Streaming?The OSN+ Streaming app is home to the greatest movies, the best series, OSN+ Originals and much more! We also carry HBO and Paramount+. As well as a collection of Arabic content, which is one of the largest in the region! Always providing you with hours of content to enjoy. And not only you, because