How do I set ProfilesNow you can create up to 5 individual profile for your family members!How do I do this? Follow these simple steps:Go to SettingsClick on Manage ProfilesClick on Add ProfileChoose an avatar as a display icon for your profileSet a name for the profileSet Parental control restrictions on each profile f
I have OSN subscription why can't I watch OSN+ content?You can enhance the variety of your content to watch through OSN+, however, you need to subscribe to the OSNtv pack that covers OSN+ subscription. You can go to MyOSN web portal and buy the pack that covers OSN+ subscription. For more information, please contact your local customer care center and t
What does the error message "This program is copy protected" mean?If the following error message keeps persisting on your screen, please disconnect all recording devices from the TV. Then disconnect the RCA cable and connect an HDMI cable (preferably an OSN certified cable) and re-plug them back. Also, please ensure that the latest TV firmware/software is up to da
How many channels can I save on each favorite list?You can create up to 4 favorite lists and in each list you can store up to 50 channels.
How to add content to My ListAny content you watch or add to your list will appear in the “My List” section on the app.How do I add content to my list?Whenever you are on a title that you want to mark for later, you can click on the add to My List button on the screen and it goes straight to your list.How do I remove content fr
A ‘Code 1’ error keeps appearing on my screen. What does this mean?If a "code 1" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to clean the chip on the smart card and insert it back to the box (for OSN HD and OSN Plus HD box, the chip should be facing forward and downward)
How can I connect my OSN box to the internet?OSN Plus HD box Connect directly using an ethernet cable, orConnect via Wi-Fi using a dongle or extenderOSN Plus HD WiFi box Connect via the built in Wi-Fi To connect using an Ethernet cable, please follow the steps below:Connect your Ethernet cable to the Ethernet port at the back of your OSN box.
RCU pairing with my OSNtv was not successful, what should I do now?If the RCU pairing failed, please bring the RCU closer to OSNtv box and try again to pair the RCU with the box. Please press the "LiveTV" and "Back" buttons simultaneously till the LED on the RCU blinks four times and then press any button on the RCU to pair it with the box.
What is the difference between Buy & Keep titles and rented titles on OSN Store?Entertainment on OSN Store is available to either "Buy and Keep" or to "rent" and here's the difference between both options: When you "Buy and keep" a movie or a series, you can keep it for an unlimited amount of time in your folder to watch anytime, anywhere you want and as many times as you want
Can I restore the default factory settings for my box?Unfortunately, you cannot. It’s not advisable to restore your settings as it will result in losing your current configured settings.
Where is OSN+ Streaming available?OSN+ Streaming is the leading streaming platform in the MENA region.You can subscribe to and enjoy our streaming service in the following countries:AlgeriaBahrainChadDjiboutiEgyptIraqJordanKuwaitLebanonLibyaMauritaniaMoroccoOmanPalestinian TerritoryQatarSaudi ArabiaSomaliaSudanSouth SudanTunisiaUnit
I was doing Satellite Custom Scan and "Satellite Scan could not be completed" error occurred. What should I do now?If "Custom Scan" failed, you can scan channels through automatic scan i.e. "Easy Scan" as well. In order to do "Easy Scan", please follow the below steps:1. Go to 'HOME' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the top-
From where do I set up my google account?If you have skipped the google account setup in the first time installation of the box, you can set up your google account when you go to the Google Play Store.
I cannot find Nat Geo People Channel?Nat Geo People is no longer available in the region. But you still have access to the best in lifestyle entertainment on our exclusive channels – OSN Mezze and OSN Living. You can watch Grand Design, Anthony Bourdain: Parts Unknown and a lot more. In fact you can find an entire dedicated Lifestyle E
How do I purchase and download titles to my OSN box?Downloading your favorite content is simple, just follow these steps: Press the On Demand button on your remote control. Click on OSN Store. Select what you want to buy. Click Buy. Confirm your purchase to start your download.
What is OnDemand?Break away from your mundane TV schedule and browse a massive digital library that allows instant viewing, rentals and the choice to buy the latest cinema releases. Watch over thousand hours of content easily with a defined folder system and search button. You can also rent all the latest releases o
How to contact OSN?If you are facing any issues or you want to inquire about something, please feel free to contact us via live chat on the OSN website or the MyOSN web portal.Moreover, you can contact your local customer service center using the numbers listed below, and they will be happy to help you.UAE & OTHER
How can I create a favorites list on my box?You can create up to 4 favorite lists, which can store 50 channels each [Total: 200 channels]. To setup your favorites list, please follow the following steps: Go to Menu on your remote control. Select Favorite. Choose Favorite 1,2,3, or 4. Select Edit Favorites. Scroll up
Using Smart TV to streamFor those who love spending time in front of the big screen of your home, the OSN+ App for Smart TV apps is the way to go. Read this article to find out all about using OSN+ on your Smart TV.What devices is OSN+ available on?How do I download OSN+ on my Samsung Smart TV?I can't find the OSN+ A
What’s the difference between the various OSN boxes?More details click here OSN Plus HD Wi-Fi Box OSN Plus HD Box Show Box Zapper Box Instant accees to full digital library & catch-up TV on OSN on Demand ✓ ✓ Storage capacity:enough space to record 100's of hours of HD TV ✓ ✓ Control yo
I’ve just bought a box set of 10 episodes. Do I have to download all of them today?No, you don’t. However, you do have a certain period of time to download them all so please make sure you download your content within your "Download Window."
I am seeing a black screen when I try to watch any OSN Channel. What should I do?If you are getting "No Signal," make sure your TV is tuned to the correct source and that the HDMI cable is not damaged and is properly connected. If you are still seeing a blank screen, follow the steps below:1. Unplug your OSNtv box’s power cable.2. Check the HDMI/video cables between yo
How do I connect my OSN Plus HD box to the Internet with the Wi-Fi dongle?To connect your OSN Plus HD box with the dongle, follow these 2 simple steps: Connect the dongle to the back of your box The box will automatically restart to activate the changes – you can now enjoy 1000s of titles from our extensive content library. ------------------------------------------The
I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?If a black or blue screen persists on your TV, then attempt the following: Unplug your set top box’s power cord. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug). Plug the power cord back in. Change the TV source/input by pressing the source/input button on your TV
I’m moving. Can OSN help me relocate my unit/s to my new house?Yes, we can definitely assist you. All you need to do is unplug and take your set top box/ HDMI cable and remote control to your new house. A technician will drop by and set up your connection.You can schedule this through the MyOSN app or give us a call.Please note, there will be a minimal charge b
Does OSN+ have subtitles?Absolutely, we want all our customers to enjoy OSN+ in the language they love. Most of our content has either English or Arabic subtitles.You can switch them on or off or choose the language of the subtitles by clicking the subtitles icon on the video.
I am seeing a black screen when I try to watch any OSN Channel. What should I do?If you are receiving "No Signal" then check the TV if tuned to the correct source and check if HDMI cable is not damaged and properly connected. If you are still facing a blank screen, follow the below instructions: Connect the RCA cable then change TV source to AV. Go to ""Installation Setup"". Se
How many OSN boxes are covered by Premium Warranty?A Premium Warranty plan covers your primary subscription box and any secondary subscription box that comes with it, if applicable.
A ‘Code 8’ error keeps appearing on my screen. What does this mean?If a "code 8" error message keeps persisting on your screen, then it means that the service is blocked/Free-To-Air viewing is blocked. Try the following steps to fix the issue:Unplug your OSN set-top box's power cord, wait 30 seconds, and then plug it back in.Go to one of your OSN channels and send
Need to reset your password?Follow the below instructions to reset your password:Click on Sign in / Login existing user from App or WebClick on choose a new password or forgot passwordInsert the email address (or mobile number) that you signed up with then click on continueClick on send verification codeYou will receive an ema
I received the following error message "Your receiver is unable to receive a signal". What should I do?The following message usually appears during poor weather conditions because bad weather can affect the signal to your TV. The issue should be resolved after the weather is cleared.If not, please check if the signal cable (LNB) is connected properly.Give your local customer care center a call if the
A ‘Code 14’ error keeps appearing on my screen. What does this mean?If a "code 14" error message keeps persisting on your screen, please ensure your smartcard number is identical to the smartcard number in the sticker on the rear panel of your box.Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply).If none of these o
I pre-ordered a movie but I can’t watch it. What should I do?This could be due to the following reasons: Your Pre-ordered movie has not been released yet. Please check for internet connectivity issues. Please try to delete the movie and download it again on to your box.
Where can I find my recorded items and my Playlist?To watch your recorded items or your Playlist: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded. Select the c
Where can I find my downloaded/purchased content on my OSN box?OSN Store offers a huge library of content and gives you the option to buy and keep it, in addition to the regular content available on OSN On Demand. To find your content on your box, follow these steps: Press the OK or the Menu button on your remote control. Go to My Purchase List to check purcha
I am unable to watch my TV since I've relocated. What should I do?Oops! We never want your entertainment to come to a halt, please contact your local customer care center and we'll schedule a home visit. Sometimes, all it takes is a few simple steps to get you up and running again.
How can I scan to add missing channels?To perform a free scan, follow the below steps: Go to Menu. Select Settings. Choose System setup. Enter Pin code (0000). Choose Free Scan. Choose Satellite Scan. To start automatic scanning, press the green button on your remote control. For manual scanning choose the satellite, then change 'Transp
How can I record from live TV?Your OSN box allows you to record LIVE TV channels, including your favorite FTA channels, to watch later. All you have to do is, tune in to the channel, and select the program you'd like to record, and hit 'R' on your remote. To stop the recording, hit 'R' again. Now, you can watch it whenever you l
Can I add Premium Warranty during my initial warranty period?Yes, you can. Your plan will begin only after your OSN warranty expires. However, under the Free Warranty period you can add the new Premium Warranty product that covers re-installation which is not covered under the initial warranty.
How do l delete content on my Playlist?Follow these steps to delete your Playlist or recorded items: Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button select Playlist and choose Recorded. A list of all your recorded programs will appear with their name, channel, date and time recorded