Do I lose my purchases if I switch OSN boxes?
You will be able to re-download all the content you previously bought at no extra cost. If you face any issues, contact your local customer care center and they'll be happy to support you.
Will my “Buy & Keep” content expire on OSN Store?
If you bought something with us, we'll always make sure you take full advantage of it! If you've bought titles from our OSN Store through our "Buy & Keep" feature, then they are yours to keep, so there's no expiry date. But please remember that in the first 24 hours of your purchase, the titles
I’ve just bought a box set of 10 episodes. Do I have to download all of them today?
No, you don’t. However, you do have a certain period of time to download them all so please make sure you download your content within your "Download Window."
I pre-ordered a movie but I can’t watch it. What should I do?
This could be due to the following reasons: Your Pre-ordered movie has not been released yet. Please check for internet connectivity issues. Please try to delete the movie and download it again on to your box.
What type of titles can be bought on OSN Store?
OSN Store has a various and diverse set of titles that every family member can enjoy! From the latest hits to must-see classics, you can instantly start collecting all your favorite movies and series when you 'Buy & Keep' them or 'Rent' them for a period of time.
Where can I find view a list of all my purchases from OSN Store?
Please follow the below steps to view your purchase on your OSN box: Press the Menu button on your remote control. Select ""My Purchases"" and press OK.
Who can access OSN Store?
All OSN subscribers with an OSN Plus HD box can access our OSN Store.Here's how you can access it: All you need to do is connect your box to the internet to start buying or renting your favorite content. If you don't have an OSN box that supports OSN store then please call your local customer care c
What is the difference between Buy & Keep titles and rented titles on OSN Store?
Entertainment on OSN Store is available to either "Buy and Keep" or to "rent" and here's the difference between both options: When you "Buy and keep" a movie or a series, you can keep it for an unlimited amount of time in your folder to watch anytime, anywhere you want and as many times as you want
How do I purchase and download titles to my OSN box?
Downloading your favorite content is simple, just follow these steps: Press the On Demand button on your remote control. Click on OSN Store. Select what you want to buy. Click Buy. Confirm your purchase to start your download.
My purchased content was accidently deleted. Do I need to pay for it again?
No you don't. If you are still within your Download Window time-period, you can download it again. If your Download Window has expired, call your local customer care center and they’ll help you download your content again.