OSNtv
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From where do I set up my google account?
If you have skipped the google account setup in the first time installation of the box, you can set up your google account when you go to the Google Play Store.How do I report a fault with my dish/box/remote/etc.?
If you have any problems, please contact us via live chat on the OSN website or MyOSN web portal. Furthermore, you can contact your local customer service center and they will be happy to help you.How to search/install apps and games?
To search or install apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Navigate to the "APPS" tab of the box menu and press OK from the remote control.3. Naviagate to the Google Play in the apI am seeing a black screen when I try to watch any OSN Channel. What should I do?
If you are getting "No Signal," make sure your TV is tuned to the correct source and that the HDMI cable is not damaged and is properly connected. If you are still seeing a blank screen, follow the steps below:1. Unplug your OSNtv box’s power cable.2. Check the HDMI/video cables between yoCan I get an OSN engineer to visit my home on weekends or in the evening?
Absolutely! Our skilled engineers are on call seven days a week, including evenings.Where do I see my installed apps and games?
To find the installed apps and games, please follow the steps below:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. You can access all of your installed apps and games from the installed apps tray on the HOME screen or You can naviagate to theWhat is Google Assistant button and how do I access it?
Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,How can I set up my preferred language in my OSN box?
To choose the language for the OSNtv Box, please follow these steps:1. Press the Home button on your remote control. 2. Navigate to the sub-menu at the upper right corner and click the SETTINGS . 3. Select "Device Settings" and press OK.4. You will land on the "Audio & Subtitles&qHow many channels can I block via parental control?
If you're using parent control for your little ones, you can block any number of channels without a limit.How many channels can I save on each favorite list?
You can save as many channels as you want on your favorite channels list.What is OSN Family (Channel 16)?
A one-stop destination for the whole family to enjoy a magical experience watching the best-of movies and premium series in a safe viewing environment.From where can I access Apps and Games?
To explore apps and games, please follow these steps:1. Press the 'Home" button from the remote control if you are not on the launcher screen.2. Naviagate to the APPS section in the menu and press OK.3. On Selecting “Apps” from the Menu, it will show you all the available apps and games.What content is available now?
We always try to mix it up so you'll never get bored with our content. If you want to check for all the content we have head to the HOME screen and discover plenty of content from LIVE TV, OSN+ and OSN OnDemand. Moreover, there are dedicated sections for different content ranging from latest moWhat channel names have changed recently and what channels are they now on?
To make your viewing experience a whole lot better, we are consistently aiming to enrich it and that can mean some channels may shift over the course of time. However, for full details please click hereHow to install OSNtv for the first time?
To install the OSNtv for the first time, please follow the steps below:1. First of all as soon as you plug in the box for the first time, you will see a few animations.2. The first step you need to do is pair the remote control unit (RCU) with the box.3. Next, select the language on the welcome screI received the following error message "Your receiver is unable to receive a signal". What should I do?
Because weather can affect the signal to your TV, the following message usually appears during poor weather. After the weather clears, the problem should be resolved.If not, please double-check that the signal cable (LNB) is properly connected.If the problem persists, please contact your local custoHow do I send refresh signals to my OSN smartcard?
You will need to go to one of your OSN channels and send an activation signal to your OSN smartcard.To send an activation signal to your OSN smartcard, go to the MyOSN webportal and follow the steps below:1. Sign in to your account or click Register to sign up for the service.2. Go to the SUPPORT taHow can I use google assitant?
Google Assistant could be used to search the content across all the installed apps. Please follow the steps below:1. Press the "Google Assistant" button on the remote control.2. Speak out the title of the movie or series you are looking for in Arabic or English. 3. Once you stop speaking,From where can I access OSN+ app?
You can access OSN+ content in multiple ways.1. Press the"Home" button on the remote control; navigate to the "OSN+" logo in the sub-menu and press OK.2. If you are on the "HOME" screen of the launcher, upon scrolling you can find a tray with dedicated OSN+ content.3.How can I set parental control on my channels?
To set the parental control on the channels, please follow the below steps:1. Go to 'Home' by pressing the Home button on the remote control. 2. Navigate to the sub-menu at the upper right corner and click on the settings 3. Select "Parental Control" and press OK.4. Enter the PinHow to search for movies or series?
There are three ways to search for titles:Method-1: Search via Menu1. If you are on the home screen, navigate to the "Search" icon at the top-right of the screen with the help of remote control and press OK.2. Type or speak the title of the movie or series you are looking for in Arabic orI am getting "Ref Code: 4" error meesage. What does it mean and how to resolve the issue?
This error has two subcategories:4a or 4c - This channel is not available with your OSN Live TV subscription.Please ensure that you have an active subscription and are tuned to a channel that is part of your subscription.4d - Your OSN box is unable to receive the signal and you need to refresh the sHow do I watch a program on OSN on Demand?
Follow these steps: Press the On Demand or Menu button, select OSN On Demand. Select one of the available categories. Select the program you’d like to watch, press OK, then select Watch. The program will start playing. ***Note: You can pause, fast forward and rewind your programWhat Is Kids Section?
OSNtv box gets you the brand new, dedicated KIDS section that offers family-friendly content for all age-groups.Now you can enjoy perfectly curated content for all age groups (toddlers to tweens) - in your preferred language!