Upgrade or Downgrade

As an existing customer, do new OSN packs affect me?

Absolutely not! We're always creating new packs to meet customer needs and wants - new and existing. Unless you choose to change your pack type, nothing will change with your existing package. You will keep the same entitlements, including any offers or discounts even if you have a package which we

How can I upgrade my OSN HOME box?

If you feel like getting more features out of your OSN box by upgrading it, please contact your local customer care center and they'll be able to assist you.

How can I upgrade my tv Home pack?

We are glad to know that you want to upgrade your tv Home package. You can upgrade anytime by following these simple steps below:1. Go to MyOSN web portal using the following link https://myosn.osn.com2. Login with your MyOSN ID and password.3. Click on the "Packs" tab.4. You will be able

I live in a building that has OSN. Can I upgrade and get a second box installed?

Of course you can! However, you will need to have two cables running from the building dish to your box, alternatively, you can install your own dish. To install a private dish, you will need to acquire permission from your building's management.

As an existing customer, will I lose my current benefits if I choose to move to a new pack?

We would love nothing more than for you to reap the full benefits of your OSN membership. We do, however, design each pack with unique benefits that are not transferable to any of the new packs. As a result, some benefits may, unfortunately, no longer be available. Please keep in mind that we are co

How can I freeze my OSNtv subscription?

If you want to take a break from us, we won't take it personally! You can always choose to pause your subscription by putting a "freeze" on it for up to 2 months per year. For more information on how you can do so, please contact your local customer care center and they be happy to as

I joined OSN recently but I'd like to move to a new pack, is it possible?

Welcome to the OSN family! We're happy you've chosen us as your entertainment provider and we want to make sure you chose the right pack for your needs. You can always switch to a different package at any stage of your subscription. But before you make a decision about changing your pack,

How can I check which package I am subscribed to?

You can check your package details through MyOSN web portal by following the simple steps below:1. Go to MyOSN web portal 2. Login with your OSN ID and password.3. Click on the "Packs" tab.4. Scroll down to "My Current Package", then click the plus "+" icon to expand an