Upgrade or Downgrade
I joined OSN recently but I'd like to move to a new packs, is that possible?Welcome to the OSN family! We're happy you've chosen us as your entertainment option and we want to make sure you have chosen the right pack fit for you. So yes, you can always move to a new pack at any stage of your subscription with us. If you'd like to talk to us about the right package options f
How can I increase the amount of entertainment I can watch?You can add a pack to your subscription on the MyOSN app and enjoy even more content, simply: Visit your app store & download MyOSN app. Log in with your OSN ID and password. Go to "Account" and select "My Subscription". Add the pack you like in a few clicks. Alternatively, you can call your l
How can I upgrade my OSN box?If you feel like you want to get more features out of your OSN box by upgrading it, then please call your local customer care center and they'll be able to assist you.You can also add a Multi-Room feature to receive two boxes for your home at an additional fee.
As an existing customer, will I lose my current benefits if I choose to move to a new pack?We would love nothing more than for you to get all the benefits from your OSN subscription, unfortunately, we design each pack with certain benefits that might no longer be available or cannot be transferred to any of our new packs. However, we will always do our best to provide you with the package
I live in a building that has OSN. Can I upgrade and get a second box installed?Of course you can! However, you will need to have two cables running from the building dish to your box, alternatively, you can install your own dish. To install a private dish, you will need to acquire permission from your building's management.
How can I upgrade my OSN HOME package?Before you make a decision about upgrading your channels pack, we want you to access your account through the MyOSN app or online portal. Understand the channels and benefits you have under your current subscription and which package you want to upgrade to, then give your local customer care center
How can I check which package I am subscribed to?It's okay, we can all be forgetful sometimes! Kindly sign in using the MyOSN app then select "My Account" to view your full package details or visit MyOSN.com
How can I freeze my OSN HOME subscription?If you want to take a break from us, we won't take it personally! You can always choose to pause your subscription by putting a "freeze" on it for up to 2 months per year. For more information on how you can do so, please call your local customer care center.
As an existing customer, do new OSN packs affect me?Absolutely not! We're always creating new packs to meet customer needs and wants - new and existing. Unless you choose to change your pack type, nothing will change with your existing package. You will keep the same entitlements, including any offers or discounts even if you have a package which we