What is VAT and how does it work?Since the introduction of value added tax into a country, VAT registered companies add and charge VAT to the value of services and goods they sell. At the end of tax period, the VAT registered companies remit the amount to the tax authorities and take the difference between the VAT collected from th
How much VAT will I be paying?The following countries have their respective VAT charges:UAE: 5%Oman: 5%Bahrain: 10%KSA: 15%Please note that the VAT amount will be disclosed on your tax invoice, available in MyOSN web portal under "My Bills" tab. The VAT percentage will differ in other countries or may not be applicable
How do you determine where I live to decide what VAT percentage to charge?VAT can be confusing at times, but we'll never take more than what consumer laws state. We use your installation address to determine your location and based on that, the relevant VAT will be applied.
Where can I get my VAT invoice from?Staying on top of your bills is a smart move, and we want to help you in any way we can! Just log in to your OSN account through myOSN and download your VAT Invoice.
Does VAT apply to me?If your country has already applied the VAT, then yes the VAT is charged on all goods and services provided by companies.
What additional products/services will be affected by VAT?If VAT is applicable in your country, the tax will be reflected on the following purchases, in addition to your subscription: Additional packs. Pay-per-view. Box Office. OSN Store (Rent and/or Buy & Keep). For your convenience, all the prices will be displayed once VAT is ef
Will I get charged VAT using pay-per-view content?Yes, all paid or rented content will have a 5% VAT charge in UAE and 15% in KSA. For your convenience, the prices displayed will be inclusive of VAT. However, the VAT percentage may differ in other countries and may not be applicable where you live.
How will VAT affect my subscription?For some countries where VAT is applicable, the VAT percentage will be applied on your subscription cost depending on your country's regulations. We will always communicate all tax values to you, and the percentage will be disclosed transparently on your tax invoice, which is easily accessible
Do I get charged VAT every time I add a pack?Yes, VAT is charged on every additional pack that you purchase, and all additional services. (eg: Renting or buying a movie from OSN Store or Box Office channels)
There is a problem with the VAT I’ve been charged, what should I do?Uh-Oh! We never want to add more trouble to your viewing experience, so if you have any issues with your VAT invoice, please call your local customer care center and they'll get to the bottom of it.