I have a technical issue and my box needs to be swapped. Will I lose my purchased content?No, you don’t! Just call your local customer care center and they'll help re-download all your content on your new box.
How do I report a fault with my dish/box/remote/etc.?For any issues that you are experiencing, feel free to contact your local customer care center and they'll be happy to help.
Why do channels experience a short power outage in the afternoons during March and October?During an Equinox, satellites can come in direct line with the sun, causing temporary signal interference. You may face a power outage on some of our channels due to the solar interference with the Nile Sat. But don’t worry, this will last for approximately 20 minutes only and happens at the same ti
What does the error message "No information available" on Free-to-Air channels mean?Free-to-air or non-OSN channels with the error message "No information available," indicate that the channel source does not provide program information. For more information, please call your local customer care center.
Can I change my LNB settings?Unfortunately, you cannot. Your settings are linked to the type of LNB that you have installed.
Can I get an OSN engineer to visit my home on weekends or in the evening?Absolutely! Our trained engineers are available 7 days a week, including evenings.
Why do I get a black screen when I try to watch the downloaded content on my OSN Plus HD box?To be able to watch and enjoy the content without any difficulties, please ensure that the HDMI cable is connected properly to both your OSN box and the TV set. Note: Viewing HD contents will not be possible via AV cable connection.
The picture on my TV keeps flickering. What should I do?This could be due to the following reasons, so please be patient: Bad weather or solar outage. The cables are not properly connected to your OSN box - please ensure the signal cable is fixed properly. If you are in a building with a central dish, this could be related to the building system - pleas
A ‘Code 6’ error keeps appearing on my screen. What does this mean?If a "code 6" error message keeps persisting on your screen, please try sending a signal through the Troubleshooting tab under Support on MyOSN app or website.If this option doesn't prevail, kindly contact your local customer care center and they'll walk you through the necessary
I live in a building with OSN. Why are a few of my channels not working?There are sometimes building restrictions that may limit your channel access. Please check with your building management to ensure that your building dish/dishes are installed properly. You also need to check if they provide all the signal polarities and bands that are needed for certain channels.
I have rented/bought a movie but I can’t watch it. What should I do?Please check for any Internet connectivity issues! If it still isn't working then try to delete the title and download it again on to your box. Check My Purchases to confirm title names and purchase transactions.
A ‘Code 2’ error keeps appearing on my screen. What does this mean?If a "code 2" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply). If none of these option prevail, kindly contact your local customer c
What does the error message "This program is copy protected" mean?If the following error message keeps persisting on your screen, please disconnect all recording devices from the TV. Then disconnect the RCA cable and connect an HDMI cable (preferably an OSN certified cable) and re-plug them back. Also, please ensure that the latest TV firmware/software is up to da
A ‘Code 1’ error keeps appearing on my screen. What does this mean?If a "code 1" error message keeps persisting on your screen, please ensure the card is insert correctly in the correct OSN box. Alternatively, please try to clean the chip on the smart card and insert it back to the box (for OSN HD and OSN Plus HD box, the chip should be facing forward and downward)
Can I restore the default factory settings for my box?Unfortunately, you cannot. It’s not advisable to restore your settings as it will result in losing your current configured settings.
I cannot find Nat Geo People Channel?Nat Geo People is no longer available in the region. But you still have access to the best in lifestyle entertainment on our exclusive channels – OSN Mezze and OSN Living. You can watch Grand Design, Anthony Bourdain: Parts Unknown and a lot more. In fact you can find an entire dedicated Lifestyle E
A ‘Code 4’ error keeps appearing on my screen. What does this mean?If a "code 4" error message keeps persisting on your screen, then this error could be resolved by the following:This error has 3 subcategories :4a-This channel is not available with your subscription.Please ensure that you are tuned to a channel that is part of your subscription.4c-Your OSN service
I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?If a black or blue screen persists on your TV, then attempt the following: Unplug your set top box’s power cord. Check the HDMI/video cables between your OSN box and your screen (unplug/re-plug). Plug the power cord back in. Change the TV source/input by pressing the source/input button on your TV
I am seeing a black screen when I try to watch any OSN Channel. What should I do?If you are receiving "No Signal" then check the TV if tuned to the correct source and check if HDMI cable is not damaged and properly connected. If you are still facing a blank screen, follow the below instructions: Connect the RCA cable then change TV source to AV. Go to ""Installation Setup"". Se
A ‘Code 8’ error keeps appearing on my screen. What does this mean?If a "code 8" error message keeps persisting on your screen, then it means that the service is blocked/Free-To-Air viewing is blocked. Try the following steps to fix the issue:Unplug your OSN set-top box's power cord, wait 30 seconds, and then plug it back in.Go to one of your OSN channels and send
I received the following error message "Your receiver is unable to receive a signal". What should I do?The following message usually appears during poor weather conditions because bad weather can affect the signal to your TV. The issue should be resolved after the weather is cleared.If not, please check if the signal cable (LNB) is connected properly.Give your local customer care center a call if the
A ‘Code 14’ error keeps appearing on my screen. What does this mean?If a "code 14" error message keeps persisting on your screen, please ensure your smartcard number is identical to the smartcard number in the sticker on the rear panel of your box.Alternatively, please try to reboot your OSN box (unplug, then re-plug the box from the power supply).If none of these o
How do I send refresh signals to my OSN smartcard?You'll need to go to one of your OSN channels and send an activation signal to your OSN smartcard. To send an activation signal to your OSN smartcard, download the MyOSN app or visit the MyOSN website and follow these instructions: Sign in to your account or click Register to sign up for the