If a "code 8" error message keeps persisting on your screen, then it means that the service is blocked/Free-To-Air viewing is blocked. Try the following steps to fix the issue:
- Unplug your OSN set-top box's power cord, wait 30 seconds, and then plug it back in.
- Go to one of your OSN channels and send an activation signal to your OSN smartcard.
To send an activation signal to your OSN smartcard, you can send a signal through the Troubleshooting tab under Support on MyOSN app
or got to the MyOSN website.
- Sign into your account.
- Select Support.
- Click on troubleshooting.
- Select Smartcard Number.
- Select Send Signal.
Wait a few minutes without changing the channel, and then try tuning to a Free-To-Air channel.
If this doesn’t work, please contact your local customer care center.