Viewing Difficulties
- I cannot find Nat Geo People Channel?
- Why do channels experience a short power outage in the afternoons during March and October?
- What can I do in the case of bad weather?
- I live in a building with OSN. Why are a few of my channels not working?
- Why do I get a black screen when I try to watch the downloaded content on my OSN Plus HD box?
- The picture on my TV keeps flickering. What should I do?
- I received the following error message "Your receiver is unable to receive a signal". What should I do?
- I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?
- I am seeing a black screen when I try to watch any OSN Channel. What should I do?
- How do I send refresh signals to my OSN smartcard?
- How do I report a fault with my dish/box/remote/etc.?
- Can I restore the default factory settings for my box?
- Can I change my LNB settings?
- Can I get an OSN engineer to visit my home on weekends or in the evening?
- What does the error message "No information available" on Free-to-Air channels mean?
- What does the error message "This program is copy protected" mean?
- A ‘Code 1’ error keeps appearing on my screen. What does this mean?
- A ‘Code 2’ error keeps appearing on my screen. What does this mean?
- A ‘Code 4’ error keeps appearing on my screen. What does this mean?
- A ‘Code 6’ error keeps appearing on my screen. What does this mean?
- A ‘Code 8’ error keeps appearing on my screen. What does this mean?
- A ‘Code 14’ error keeps appearing on my screen. What does this mean?
- I have rented/bought a movie but I can’t watch it. What should I do?
- I have a technical issue and my box needs to be swapped. Will I lose my purchased content?