OSN: The best in TV entertainment
  • Our packs
    • OSN Home
    • OSN Home Plus
    • Alfa
    • Pinoy
    • Streaming
    • OSN for Business
  • What's on
    • Just in
    • Our channels
    • Ways to watch
  • TV guide
  • العربية
  • MyOSN
  • Submit a request
  • Submit a request
  • العربية
  • TV guide
  • MyOSN
  • Our packs
    • OSN Home
    • OSN Home Plus
    • Alfa
    • Pinoy
    • Streaming
    • OSN for Business
  • What's on
    • Just in
    • Our channels
    • Ways to watch
  • TV guide
  1. OSN
  2. My Viewing
  3. Viewing Difficulties

Viewing Difficulties

  • Why do channels experience a short power outage in the afternoons during March and October?
  • What can I do in the case of bad weather?
  • I live in a building with OSN. Why are a few of my channels not working?
  • Why do I get a black screen when I try to watch the downloaded content on my OSN Plus HD box?
  • The picture on my TV keeps flickering. What should I do?
  • I received the following error message "Your receiver is unable to receive a signal". What should I do?
  • I can’t view my OSN channels and I’m currently only getting a blank/blue screen. What should I do?
  • I am seeing a black screen when I try to watch any OSN Channel. What should I do?
  • How do I send refresh signals to my OSN smartcard?
  • How do I report a fault with my dish/box/remote/etc.?
  • Can I restore the default factory settings for my box?
  • Can I change my LNB settings?
  • Can I get an OSN engineer to visit my home on weekends or in the evening?
  • What does the error message "No information available" on Free-to-Air channels mean?
  • What does the error message "This program is copy protected" mean?
  • A ‘Code 1’ error keeps appearing on my screen. What does this mean?
  • A ‘Code 2’ error keeps appearing on my screen. What does this mean?
  • A ‘Code 4’ error keeps appearing on my screen. What does this mean?
  • A ‘Code 6’ error keeps appearing on my screen. What does this mean?
  • A ‘Code 8’ error keeps appearing on my screen. What does this mean?
  • A ‘Code 14’ error keeps appearing on my screen. What does this mean?
  • I have rented/bought a movie but I can’t watch it. What should I do?
  • I have a technical issue and my box needs to be swapped. Will I lose my purchased content?
OSN
العربية